Client Success Technical Associate
Job Summary
Job Description
- Provide client support via calls, tickets, and emails.
- Diagnose and resolve technical challenges in Linux environments.
- Utilize basic knowledge of AWS and container technologies.
- Communicate complex technical concepts to diverse audiences.
- Build and maintain strong client relationships.
- Previous experience in a client-facing technical support role.
- Relevant certifications in AWS or container technologies.
11 skills required
Job Details
About Qube: At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business. If you are amongst those who love to work along with people making positive or transformative changes in their lives, enabling individuals to recognize and achieve their true potential, then we invite you to join hands with us in our journey of bringing every story to life.
About QubeWire : Qube Wire is a self-service, single-window system for global theatrical distribution. With a simple but comprehensive user interface, distributors can manage their digital cinema assets, assign territorial rights for their content and have their Digital Cinema Packages (DCPs) and keys (aka Key Delivery Messages or KDMs) delivered to movie theatres across the world. Theatres can manage their own digital cinema device details and access their Universal Inbox on the Qube Wire service as well
Job Summary:
The Client Success Technical Associate serves as the primary technical liaison between Qube and its clients, ensuring seamless integration and optimal utilization of our products and services. This role demands a blend of excellent communication, technical proficiency, and proactive problem-solving to address and resolve client issues efficiently.
Key Responsibilities:
- Client Support: Provide exceptional support to clients through various channels, including calls, tickets, and emails, ensuring timely and effective resolution of issues.
- Technical Troubleshooting: Diagnose and resolve technical challenges related to our products, with a strong emphasis on Linux environments (Debian and Fedora).
- AWS and Container Management: Utilize foundational knowledge of Amazon Web Services (AWS) and container technologies to assist clients in deploying and managing applications.
- Proactive Client Engagement: Anticipate client needs, offer timely solutions, and demonstrate utmost respect for the client's time and priorities.
- Cross-Functional Collaboration: Work closely with internal teams, including Product Development, Sales, and Marketing, to ensure a cohesive and positive customer experience.
- Continuous Learning: Stay updated on the latest industry trends and technologies to provide informed support and recommendations to clients.
- Flexible Work Schedule: Willingness to work in a 24/7 shift environment with rotational weekly offs, operating from the office as required.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Demonstrated experience with Linux operating systems, particularly Debian and Fedora. Basic understanding of AWS services and containerization technologies.
- Exceptional verbal and written communication abilities, with a talent for conveying complex technical concepts to diverse audiences.
- Strong analytical skills with the capability to think quickly and independently to resolve client issues.
- Ability to build and maintain strong relationships with clients, exhibiting empathy and a customer-centric approach.
- Excellent time management and organizational abilities to handle multiple client accounts and tasks effectively.
- Experience: Previous experience in a client-facing technical support role is advantageous.
- Certifications: Relevant certifications in AWS or container technologies are a plus.
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About The Company
Qube Cinema is a provider of end-to-end movie technology and solutions. The company draws on decades of experience in cinema and provides a seamless environment for exhibitors, filmmakers and post-production companies with products and services that are flexible, reliable and cost-effective.
Qube’s products and services are well established globally, with thousands of installations serving 136 countries across the world.
Qube Cinema has been a leading provider of technology in the film, video and audio domains and has pioneered several technology revolutions over the last four decades. The company was instrumental in bringing computer-based digital non-linear editing to India with Avid Technology, transforming the industry and forever changing the way Indian film and television programs were edited. The company subsequently brought digital cinema sound to India with DTS and helped Indian cinema leapfrog a generation, form mono sound directly to digital.
In 2005, Qube Cinema became one of the pioneers of the digital cinema transformation worldwide with its Qube digital cinema server and QubeMaster Pro digital cinema mastering products.
Qube continues to innovate with Qube Wire, a truly unique self-service digital cinema content delivery and key management service that has quickly become the market leader.
The company is also setting up virtual production facilities and has multiple other pathbreaking services under development — all with the aim of bringing to life the passion of every storyteller, to engage, entertain and enlighten the world.
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