Collection Specialist

Collection Specialist Responsibilities:

• Proactively reach out to debtors via phone, email, and written communication to discuss outstanding debts and payment options.
• Skillfully negotiate payment arrangements while maintaining a respectful and professional demeanor.
• Accurately document all collection activities, ensuring compliance with client standards and federal regulations.
• Deliver exceptional customer service by addressing debtor inquiries and concerns with accurate information.
• Employ skip tracing techniques to locate debtors with outdated contact information.

Collection Specialist Qualifications:

• Strong negotiation and persuasion skills, with a focus on respectful communication.
• Proficient verbal and written communication abilities, including active listening and empathy.
• Capable of managing difficult conversations and resolving conflicts with professionalism.
• Detail-oriented with excellent organizational and time management skills.
• Flexibility to work varied hours, including evenings and weekends as needed.
• Basic computing skills and the ability to obtain necessary licensing for collections.
• High school diploma or equivalent; some college coursework in business or related fields is advantageous (preferred).
• 0-1 years of experience in collections or customer service, ideally within a financial or credit setting (preferred).
• Familiarity with collections software, CRM systems, and Microsoft Office Suite (preferred).
• Understanding of debt collection laws and compliance requirements (preferred).

Perks & Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning & Ongoing Training.
• Education Reimbursement.

*Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.