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Community Manager

Federal Territory Of Kuala Lumpur, Malaysia (On-site)

Community Manager

2 Weeks ago • All levels • Community Management

About the job

4 skills required for this role

Test your skills to join the top 1% applicants for this job

react

user-retention

creative-writing

cross-functional

Job Description

The Community Manager will be responsible for fostering and managing the Malaysian user base for Garena's products. Key responsibilities include launching and managing official social media channels (Facebook, Instagram, Discord, etc.), creating engaging content in Bahasa Melayu and English, translating social media posts, moderating online communities, organizing local events, collaborating with content creators, and working with marketing and publishing teams to develop effective campaigns. The ideal candidate will have experience in community management, game operations, or game publishing, strong communication skills in Bahasa Melayu and English, a deep understanding of the gaming industry and mobile battle royale games, and a passion for pop culture.

Must have:

Community Management Experience
Bilingual (Bahasa Melayu & English)
Social Media Expertise
Passion for Gaming
Content Creation Skills
Event Organization

Good to have:

Experience with Extraction Games
Proven Stakeholder Management

Job Description

Understand our product and publishing team’s user retention philosophy and communicate between publishing team and Malaysian users
Launch and operate official channels across established and emerging social platforms (e.g. Facebook, Instagram, and Discord) through content ideation, copywriting, asset management, publishing, and reporting
Moderate and oversee the product’s Malaysian communities on our official social media channels
Translate and localize social media postings from English to Bahasa Melayu
Organize and participate in Garena-organized local grassroots events and community gatherings
Work with community content creators to create engaging content and grow
Work closely with marketing team and the rest of publishing team to develop effective campaigns by providing in-depth insights on Malaysian gamers

Job Requirements

Fresh graduates or young professionals with experience in community management (such as gamer community events), game operations, game publishing or related scope of work is preferred
Familiar with various social media platforms and their associated tools (such as Discord, Facebook, Instagram, TikTok, etc.)
Native Bahasa Melayu speaker with proficient English reading, writing and communication skills to effectively collaborate with cross-functional teams
Deep passion for for pop culture and staying on top of current trends, and the ability to react with platform and content to connect authentically with our players
Gamer with a strong familiarity with major Battle Royale games on Mobile. Passionate about games with a good understanding of the gaming industry, and preferably familiar with recent Extraction games.
Proven experience in stakeholder management and rapport-building is preferred

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About The Company

Garena

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Garena is a leading global online games developer and publisher. Free Fire, its self-developed mobile battle royale title, was the most downloaded mobile game in the world in 2019, 2020, and 2021, according to data.ai, previously known as App Annie.

Garena is run by passionate gamers and has a unique understanding of what gamers want. It exclusively licenses and publishes hit titles from global partners – such as Arena of Valor and Call of Duty: Mobile – in selected markets globally. Garena champions social and entertainment experiences through games, enabling its communities to engage and interact. Garena is also a leading esports organiser and hosts some of the world’s biggest esports events.

Garena is a part of Sea Limited (NYSE:SE), a leading global consumer internet company. In addition to Garena, Sea’s other core businesses include its e-commerce arm, Shopee, and digital financial services arm, SeaMoney. Sea’s mission is to better the lives of consumers and small businesses with technology