Community Manager
Job Summary
Job Description
The Community Manager will be responsible for fostering and managing the Malaysian user base for Garena's products. Key responsibilities include launching and managing official social media channels (Facebook, Instagram, Discord, etc.), creating engaging content in Bahasa Melayu and English, translating social media posts, moderating online communities, organizing local events, collaborating with content creators, and working with marketing and publishing teams to develop effective campaigns. The ideal candidate will have experience in community management, game operations, or game publishing, strong communication skills in Bahasa Melayu and English, a deep understanding of the gaming industry and mobile battle royale games, and a passion for pop culture.
Must have:
- Community Management Experience
- Bilingual (Bahasa Melayu & English)
- Social Media Expertise
- Passion for Gaming
- Content Creation Skills
- Event Organization
Good to have:
- Experience with Extraction Games
- Proven Stakeholder Management
5 skills required
Job Details
Job Description
- Understand our product and publishing team’s user retention philosophy and communicate between publishing team and Malaysian users
- Launch and operate official channels across established and emerging social platforms (e.g. Facebook, Instagram, and Discord) through content ideation, copywriting, asset management, publishing, and reporting
- Moderate and oversee the product’s Malaysian communities on our official social media channels
- Translate and localize social media postings from English to Bahasa Melayu
- Organize and participate in Garena-organized local grassroots events and community gatherings
- Work with community content creators to create engaging content and grow
- Work closely with marketing team and the rest of publishing team to develop effective campaigns by providing in-depth insights on Malaysian gamers
Job Requirements
- Fresh graduates or young professionals with experience in community management (such as gamer community events), game operations, game publishing or related scope of work is preferred
- Familiar with various social media platforms and their associated tools (such as Discord, Facebook, Instagram, TikTok, etc.)
- Native Bahasa Melayu speaker with proficient English reading, writing and communication skills to effectively collaborate with cross-functional teams
- Deep passion for for pop culture and staying on top of current trends, and the ability to react with platform and content to connect authentically with our players
- Gamer with a strong familiarity with major Battle Royale games on Mobile. Passionate about games with a good understanding of the gaming industry, and preferably familiar with recent Extraction games.
- Proven experience in stakeholder management and rapport-building is preferred
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