Community Manager

This is a remote position open to candidates based in a Central European Market time zone. The role may require occasional early working hours to accommodate collaboration with our head office in Melbourne. Proven community experience in the games industry is essential.

Your purpose (how you help mod.io)

You are responsible for coordinating mod.io community and communications activities and initiatives, reinforcing our position as a leading mod support & User-Generated Content (UGC) solution. You work on mod.io own deliverables, as well as in collaboration with partners on their own UGC related activities, with a specific focus on content moderation and developing relations with modders and UGC creators.

What you’ll be doing:

Community Management & Creators Relations

• Develop mod.io’s relations with our community of modders and UGC creators; including establishing a private community for verified creators.
• Be the face of mod.io for UGC creators, and their privileged point of contact for developing their relations with us as a platform.
• Take responsibility for moderation and management of our public Discord server.
• Collaborate with partners to support their UGC-related community activities and go-to-market plans, such as creators early access, modding competitions, or creators commissions.

Content Moderation

• Be responsible for mod.io content moderation at the platform level, ensuring compliance with DMCA reports procedures and application of our Terms of Use.
• Coordinate moderation efforts with partners, including processing user reports, as well as reviewing and approving content for various platforms.
• Work in close collaboration with mod.io partners, both in settings where moderation is a joint responsibility, and in cases where it’s outsourced to mod.io.

Communications & Marketing Support

• Support mod.io communications team with copywriting and content creation (web, blog, newsletter).
• Participate in advising and supporting our partners on their UGC Go-To-Market strategy and plans.

Culture

• Embody our values, setting an example for others to follow, which strives for and delivers the best outcomes for our partners and prospects with the available resources.
• Embrace feedback, ensuring constructive feedback is given and received in the right way.
• Provide clear communication ensuring all interactions (meetings etc.) are effective and ensure processes are lightweight and serve a clear purpose.

Skills and Experience

What you’ll bring:

• Proven professional experience in community management in the video game industry, a good portfolio is appreciated.
• Very strong communications and interpersonal skills, and an excellent ability to collaborate with a wide range of people ranging from individual content creators to game developers and publishers.
• A good understanding of the modding / UGC ecosystem and the role it plays in the video games industry.
• Experience managing community platforms such as Discord, and working with social media.
• Ability to work autonomously and efficiently in an international, remote environment.
• An interest in working in a fast-paced environment and in a small team where autonomy and initiative are encouraged.
• Strong English copywriting skills are mandatory; other languages are a plus.

It would be awesome if you also have:

• An in-depth knowledge of modding and UGC communities & creators, as well as experience working directly with them.
• A personal interest and experience in modding or content creation.

• Regular and consistent daily working hours with flexible workplace arrangements (over-time is super rare!).
• Work with an enthusiastic, dynamic team working in video games without having to ship them.
• Work in a positive and respectful team environment with a strong focus on healthy culture.
• Join us at an exciting time on our company growth journey, take part in our Employee Share Option Program.