Curriculum Development Specialist II

Description

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for a Curriculum Development Specialist II to join our Global Education team located in Bangalore, India, reporting to the senior manager of Technical Education. In this role, you will create, translate, and maintain technical education documentation and course materials that help our customers understand and effectively use our technology products. You will work closely with Product management, Engineering, Technical Marketing, and senior curriculum development specialists to ensure accuracy and clarity in all customer-facing content.

You are the ideal candidate if you perform well under pressure, have good listening and problem-solving skills, and can think on your feet. This is an exciting role on a fast-paced education team that requires an energetic, innovative, and customer-centric individual.

What you’ll do:

• Create, update, and maintain user manuals, guides, FAQs, and other technical documents

• Ensure all content is clear, concise, user-friendly, and up-to-date with the latest product features

• Work closely with Education, Product management, and Engineering teams to gather information and understand product functionalities, and use customer feedback to enhance documentation quality and usability

• Use AI tools to translate educational materials into multiple languages and collaborate with local teams to adapt content for different regions, ensuring translations are culturally appropriate and maintain the original meaning

• Assist in developing other educational content, such as video tutorials and instructor-led training materials

What you’ll bring:

• Excellent writing skills, proficiency in Microsoft Office suite, and experience with AI LLM tools, such as ChatGPT, Copilot, and Gemini

• Solid oral and written communication skills in English

• Exceptional collaboration, problem-solving, and relationship-building abilities

• Highly organized, priority-driven, comfortable with ambiguity and rapid changes, working with a sense of urgency in a dynamic environment

• Proficiency in a second language, such as French, German, Spanish, Japanese, or Korean is a plus

• Bachelor’s degree in technical writing, education, engineering, information technology, or a related field

What success looks like:

After six months, you will…

• Successfully create, update, and maintain at least ten key technical documents, such as user manuals, guides, or FAQs, that are clear, concise, and user-friendly

• Establish strong working relationships with Education, Product Management, Engineering, and Technical Marketing teams

• Use AI tools to translate at least five major educational materials into multiple languages

• Implement at least three significant improvements based on customer feedback

After about a year, you will…

• Assist in creating advanced educational content, such as video tutorials and instructor-led training materials

• Identify and implement process improvements to enhance the efficiency and effectiveness of content development and translation

We’ve got you covered: 

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including Provident Fund with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Speaking of a great work environment, here are just a few of the perks you may enjoy, depending on your location…

• Delicious and healthy snacks and beverages
• Electric vehicle charging stations
• A courtyard and amenities like an onsite gym, table tennis, pool table, play area, etc.
• Newly remodeled offices with state-of-the-art amenities

 Why Infoblox?

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.

#L1-SK2