Customer Care Specialist

Overview:

SOFTSWISS continues to expand the team and is looking for a Customer Care Specialist. We need a true, accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Managed Services
A part of SOFTSWISS solutions offered to clients to facilitate their iGaming brand growth.

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Key responsibilities:

• Responding to customer queries in a timely and accurate way via emails or chats;
• Identifying customer needs and assisting customers with their queries;
• Escalate technical issues;
• Follow communication procedures, guidelines, and Company policies;
• Knowledge of the admin area, the ability to use all the provided tools (training);
• Hybrid working in Sofia, Bulgaria;
• Working on shift schedule 2/2 (shift 12 hours, alternation of day and night shifts);

Requirements:

• Fluency in English (B2+);
• Computer literacy;
• The ability to multitask and work under pressure;
• Self-organization;
• Responsible attitude
• Positive, can-do attitude, “solution-finder”;
• Naturally helpful and service-minded;
• Soft skills to be able to deal with challenges professionally;

Nice to have:

• Experience in Customer Service will be a plus

What we offer:

• Full-time work opportunities
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.

About Us:

SOFTSWISS is an international company and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognized industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.