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Customer Experience Lead

Virginia, United States (On-site)

Customer Experience Lead

1 Hour ago • 7 Years + • Education

About the job

1 skill required for this role

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cross-functional

Job Description

As a Customer Experience Lead, you'll design and curate executive briefings for C-level customers, collaborating with leadership and account teams. You'll craft compelling presentations to inspire and educate enterprise executives, driving business objectives. Responsibilities include managing the Reston-based briefing center, overseeing vendors, and fostering cross-functional relationships. You will also capture new business opportunities from briefings and improve the program by identifying opportunities, developing new engagement offerings, working with marketing and communications, and partnering with local stakeholders to ensure the program meets market needs and enables sales success. The role requires content creation, program management, and stakeholder management within a fast-paced environment.

Must have:

Bachelor's degree or equivalent experience
7+ years program/project management experience
Executive briefing experience
Cross-functional team collaboration
Content creation and program management

Good to have:

Experience with enterprise customers in customer experience centers
Experience delivering customer engagement initiatives at scale
Understanding of public sector customer requirements and cloud products

Perks:

Bonus
Equity
Benefits

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience in program or project management.

Preferred qualifications:

Experience presenting to and facilitating conversations with enterprise customers at customer experience centers or similar.
Experience delivering business, product marketing, or technical marketing customer engagement initiatives at scale.
Understanding of public sector customer requirements and general understanding of Cloud products and solutions.
Ability to manage and deliver visibility communication both verbally and in writing.

About the job

As a lead for the GPS executive briefing program, you will collaborate with executive leadership and account teams to design and curate Executive’s interaction with customers. You will craft and deliver compelling executive engagement that will inspire, engage, and educate enterprise executives and decision makers to drive business objectives, while providing oversight of the briefing center and program to ensure customer experiences.

brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

The US base salary range for this full-time position is $156,000-$234,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

Create content to consult, manage and facilitate executive briefing experiences for C-level and executive decision-makers from enterprise level customers.
Work in partnership with internal cross-functional teams.
Lead the day-to-day content creation and program management of the customer experience center in Reston, including overseeing vendors and managing cross-functional stakeholder relationships to ensure an impactful program.
Capture new business opportunities discussed in the briefings to aid reps in follow up and pipeline curation.
Improve the briefing program by identifying areas of opportunity, including developing and piloting new customer engagement offerings, working with marketing and comms on assets, partnering with local stakeholders to ensure program (briefings, demos, content, amenities) is serving market needs, and enabling sellers to succeed with the program.

View Full Job Description

$156.0K - $234.0K/yr (Outscal est.)

$195.0K/yr avg.

Reston, Virginia, United States

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About The Company

Google

2744 Active Jobs

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.