Customer Growth Associate

3 Months ago • All levels

Job Summary

Job Description

The Customer Growth Associate role at Google's Scaled team focuses on growing small UK businesses with high expansion potential. This role involves building relationships with clients through phone consultations and pitches, managing a portfolio of accounts, and tracking account growth. Responsibilities include evaluating campaign performance, making account recommendations, mentoring clients on digital marketing strategy, and driving customer relationship growth through various engagement activities. The associate will serve as a trusted advisor, understanding client business goals, and empowering them with Google advertising solutions to achieve marketing objectives and incremental agreements. The position requires excellent communication and problem-solving skills and a passion for helping businesses grow online.

Must have:

Bachelor's degree or equivalent experience
Experience in digital sales/marketing
Fluent English communication
Client relationship management
Google Ads experience (preferred)
Strategic thinking
Account management skills

Good to have:

Experience with Google Ads and online advertising
Portfolio management experience
Excellent communication and problem-solving skills

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

performance-analysis

Job Details

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, digital advertising, or a related field.
Ability to communicate in English fluently to support client relationship management in this region.

Preferred qualifications:

Experience with Google Ads and online advertising.
Familiarity with managing a portfolio or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.).
Ability to think strategically.
Interest in sales and technology with a passion for helping businesses grow online.
Excellent communication and problem-solving skills.

About the job

The Scaled team is a Sales team designed to grow small-sized companies in the UK with significant expansion potential. The team specializes in delivering the most effective solutions to high potential small businesses from all verticals and business models in the most efficient way for the business. Customer Growth Associates are the promoters who serve as the advocate of Google.

In this role, you will establish relationships by conducting regular phone consultations and business pitches with a large portfolio of clients. You will operate in a fast-paced environment, reaching for business growth and productivity goals. In addition, you will provide exceptional solution promoting, partnership management, and analysis to deliver successful business outcomes. You will uncover the business needs of Google's key clients and achieve their marketing objectives, while driving incremental agreements through our industry leading advertising solutions.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help empower their business with Google advertising.
Manage large and diverse accounts and identify opportunities where Google Ads can impact growth, while tracking account growth and product adoption quarterly goals.
Conduct frequent phone consultations to evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).
Participate in continuous training throughout the program.