Team Lead, Sanction Operations

 What You’ll be Doing

• Provide people management and development responsibilities and ensure team service level standards are met.
• Create the strategy to continuously build and mature our Sanctions Operations team. Manage the day-to-day operational and capacity needs, while handling and supporting escalation.
• Conduct research using internal and external sources to help determine potentially suspicious activity and disposition of adverse news.
• Liaise with Compliance department and management within business units.
• Monitor periodic review to ensure regulatory requirements are met.
• Can exercise independence of judgement and autonomy.
• Acts as SME to stakeholders and/or other team members.
• Prepare daily and weekly metrics and progress reports.
• Being the contact point for any question arising from clients and any other internal/external stakeholders.
• Investigating possible matches generated by the scanning application that the Company uses to screen customers against sanctions screening and ensuring the appropriate action is taken.
• Provide information to management in respect of sanctions issues arising.
• Maintain delivery of a high quality service level to customers and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate.
• Manage specific projects, which may arise from time to time.

Requirements: What We Look For In You

• Minimum 2-4 years experience in Training or Quality Assurance role preferably in Customer Service/Customer Due Diligence/Fraud Risk/Anti-money Laundering operations.
• Experience with learning management systems (LMS) and e-learning development tools.
• Able to communicate fluently(speaking and writing) in English and one of these languages - Hungarian (optional)
• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels of the organization.
• Independent and able to multitask, able to work within timelines
• Comfortable working in a fast-paced, dynamic environment with changing priorities.
• Hybrid work environment available as part of our flexible working approach.
  
  Why Join Us?

  • Competitive remuneration package (Basic Salary + Yearly Bonuses).
  • Hybrid work environment available as part of our flexible working approach
  • Monthly Team Building
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

  LI-HYBRID