Customer Success Manager - United States

4 Months ago • 3-7 Years • Product Design

Job Summary

Job Description

ElevenLabs is looking for a Customer Success Manager to join their growing team. Ideal candidate will have 3-7 years of experience in Customer Success in a SaaS, fast-paced organization. Strong communication and interpersonal skills are essential, along with a passion for text-to-speech AI.
Must have:
  • Customer Success
  • SaaS Experience
  • Communication Skills
  • Relationship Building
Good to have:
  • Scalability Mindset
  • Problem Solving
  • Analytical Skills
  • Product-Driven Mentality
Perks:
  • Remote-First
  • Flexible Hours

Job Details

ElevenLabs is a hyper growth growth-stage startup that has built the most advanced AI voice models and AI voice products in the industry (text to speech, audiobooks creation, dubbing, and the voice library). We're building AI to shape the future of communication, ensuring content is understood by everyone, everywhere.

SinceWe launched in January 2023 we haveand have since reached over 1 million users and partnered with the world’s largest publishers (The New Yorker, The Washington Post, The Atlantic), media companies (Super Hi-Fi, D-ID, Futuri), and gaming studios (Paradox, Cloud Imperium Games, Don’t Nod). We are backed by the leading names in tech and AI (Nat Fridman, Daniel Gross, Andreessen Horowitz, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, Deepmind & Inflection co-founder Mustafa Suleyman, and many others).

ElevenLabs hasWe have a unique mix of in-house cutting-edge machine learning research (led by our co-founder Piotr, who was previously a researcher at Google) and strong product-led traction (led by our co-founder Mati, who was at Palantir before and after the IPO). 

We have recently concluded our successful Series-B funding round and are hiring to double down on our initial traction to make ElevenLabs a truly generational product company and research lab.

Join us in shaping the future of voice technology.

About the role

We’re looking for a self-startinger, highly energetic Customer Success Managerleader based in the USA, who is passionate about voice technology. We don’t just sell a product, we’re building a community of highly engaged people that want to partner with us for the long term. We love listening to our clients to support them with a top-notch onboarding, daily management and value extraction experience. In this role you will:

  • Manage a commercial book of business of about 200 accounts

  • Partner on the developmentCreate ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises.

  • Build and maintain strong relationships with your enterprise clients to drive their success.

  • Play a key role in onboarding enterprise clients and defining the best practices across the world.

  • Measure and improve customer satisfaction & experience.

  • Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.

  • Own customer success KPIs and track them against the company goals.

Who you are

We are a young company of highly motivated individuals who work together while being spread across the globe. Each one of us is driven by the pursuit of excellence, supporting one another while taking ownership of our outcomes, and exploring uncharted territories. To thrive in this environment, you embody these attitudes: You are passionate about text-to-speech AI driven by a desire to make content universally accessible and breaking the frontiers of new tech. You are a highly motivated and driven individual with a strong work ethic. Our team is committed to going the extra mile, even if it means working long nights and weekends to achieve our goals. You strive for excellence in every aspect of work, consistently taking ownership of your outcomes and overdelivering on goals. Have a humble attitude and are eager to learn whatever it might take to help your team and our customers succeed.

What you bring

  • 3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization.

  • A strong scalability and customer excellence mindset.

  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.

  • Excellent problem-solving and analytical skills to address customer needs and concerns.

  • A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale.

What we offer

  • Remote-first; we look at who you are rather than where you live. That’s why we are growing across the globe and support your preferred location.

  • Flexible working hours; we are a remote-first company and believe in a healthy work-life balance.

  • Bi-annual company off-sites; the last two were in Portugal and Croatia.

  • Opportunity to work with a super smart and ambitious group of people.

Similar Jobs

Activision - Senior Engine Programmer

Activision

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
Vista - Lead Software Engineer

Vista

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Homa games - Automation QA Engineer (Unity)

Homa games

Paris, Île-de-France, France (On-Site)
8 Months ago
ByteDance - Senior Backend Software Engineer - Global E-Commerce Supply Chain

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
ByteDance - Site Reliability Engineer (Multiple Positions)

ByteDance

Seattle, Washington, United States (On-Site)
2 Months ago
Playtika - UI/UX Designer

Playtika

Israel (On-Site)
3 Months ago
Hasbro - Intern - Product Designer (Summer 2025)

Hasbro

Rhode Island, United States (On-Site)
1 Month ago
Workco - Design Lead

Workco

Los Angeles, California, United States (On-Site)
4 Months ago
Meta - UXR Research Leader [Growth Team]

Meta

San Francisco, California, United States (On-Site)
3 Months ago
Patreon - Senior Product Designer

Patreon

San Francisco, California, United States (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Next Level Business Services - Xymon Integration Engineer

Next Level Business Services

Mount Laurel Township, New Jersey, United States (On-Site)
4 Months ago
Zeta - Software Development Engineer _ II Backend

Zeta

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Axiom Zen - Senior Backend Engineer

Axiom Zen

United States (Remote)
1 Month ago
Sinch - Manager, Data Engineering

Sinch

Chicago, Illinois, United States (Remote)
3 Months ago
Sporty Group - INT Operations Director, Online Casino Games

Sporty Group

(On-Site)
8 Months ago
Zoox - Staff/Senior Technical Operations Engineer

Zoox

Foster City, California, United States (On-Site)
4 Months ago
N-iX - Senior Data Engineer with Snowflake

N-iX

(Hybrid)
1 Month ago
ICE - Senior Full Stack Developer

ICE

Bhubaneswar, Odisha, India (Hybrid)
4 Months ago
ConcertAI - Technical Architect

ConcertAI

Bengaluru, Karnataka, India (On-Site)
5 Months ago
ION - Senior Software Engineer - UI/UX

ION

Pune, Maharashtra, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in New York, New York, United States

SSC Technologies - Manager, Fund Accounting

SSC Technologies

Windsor, Connecticut, United States (Hybrid)
4 Months ago
The Walt Disney Company - Lead Data Engineer

The Walt Disney Company

Seattle, Washington, United States (On-Site)
1 Week ago
Framestore - FREELANCE: NUKE - LOS ANGELES

Framestore

Los Angeles, California, United States (On-Site)
8 Months ago
The Walt Disney Company - Sr Software Engineer (webOS/Tizen)

The Walt Disney Company

Glendale, California, United States (On-Site)
3 Months ago
Respawn Entertainment - Creative Director, Marketing - (Apex Legends)

Respawn Entertainment

Los Angeles, California, United States (On-Site)
1 Day ago
WebFX - Jr. Digital Media Publishing Specialist

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
4 Months ago
Studio Drydock - Senior 3D Creature Artist

Studio Drydock

United States (Remote)
1 Month ago
Extreme Network - HR Business System Analyst (Global)

Extreme Network

North Carolina, United States (Remote)
4 Months ago
Snail Games - Bilingual Production Assistant (English/Mandarin)

Snail Games

Beverly Hills, California, United States (Hybrid)
1 Month ago
Samsung Semiconductor - Senior Product Marketing Manager, Enterprise DRAM

Samsung Semiconductor

San Jose, California, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Product Design Jobs

Eleven Labs - Android Developer

Eleven Labs

Dublin, County Dublin, Ireland (On-Site)
6 Months ago
Duolingo - Director of Product Management

Duolingo

New York, New York, United States (On-Site)
4 Months ago
Mattel  Inc  - Product Designer, Little People Collector Team

Mattel Inc

East Aurora, New York, United States (On-Site)
1 Week ago
GeoServe - Senior UI/UX Designer

GeoServe

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Patreon - Senior Product Designer

Patreon

San Francisco, California, United States (Hybrid)
5 Months ago
The Walt Disney Company - Designer, Disney Softlines

The Walt Disney Company

London, England, United Kingdom (Hybrid)
2 Months ago
FitXR - Product Manager

FitXR

Spain (Remote)
2 Weeks ago
Vercel - Design Engineer, Product

Vercel

United States (Remote)
4 Months ago
Perforce Software - Product Researcher

Perforce Software

Pune, Maharashtra, India (Hybrid)
4 Months ago
Aiti Interieurs - Sr. Interior Designer

Aiti Interieurs

Bengaluru, Karnataka, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Overview

ElevenLabs is an AI Audio research and deployment company. 


Our research team develops AI Audio models that generate realistic, versatile and contextually-aware speech and sound effects. Our product team makes these models accessible for everyday users, prosumers, and businesses to create & localize content. 


Our technology is used to voice audiobooks and news articles, animate video game characters, help in film pre-production, automate localization processes in entertainment, create dynamic audio content for social media and advertising, and train medical professionals. It has also given back voices to those who have lost them and helped individuals with accessibility needs in their daily lives.


For more information, visit www.elevenlabs.io

San Francisco, California, United States (Remote)

San Francisco, California, United States (Remote)

New York, New York, United States (Remote)

London, England, United Kingdom (Remote)

United Kingdom (Remote)

Germany (Remote)

Germany (Remote)

London, England, United Kingdom (Remote)

View All Jobs

Get notified when new jobs are added by ElevenLabs

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug