Outscal Logooutscal logo

Customer Support Agent (French Speaking)

11 Hours ago • All levels • Operations

Job Summary

Job Description

Provide high-level customer support to Evolution Gaming clients and end-users via live chat and ticketing systems. Conduct technical investigations, identify and escalate priority issues, coordinate case resolution with internal teams, and manage daily priorities. Resolve client and end-user requests. Requires excellent customer service, communication (English C1 and French), and time management skills; stress tolerance and attention to detail are essential. Experience in customer support is recommended. Additional languages (Turkish, German, Dutch) are a significant advantage.
Must have:
  • Excellent customer service
  • Excellent English (C1)
  • Excellent French
  • Technical troubleshooting
  • Time management skills
Good to have:
  • Turkish, German, or Dutch
  • Experience in customer support

Job Details

Company Description

Evolution Gaming is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.

Our services, which allow licensees’ players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple industry awards. That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams. 

With live broadcast operations and offices across twelve locations, we provide a creative, engaging and an enthusiastic work environment.

Job Description

We are looking for a customer service oriented person who will ensure that a high level of service support is provided to Evolution Gaming clients and end-users, after being provided with a relevant training.

  • Monitoring and providing assistance in both Live Chat and ticketing system
  • Performing technical investigations of various queries
  • Identifying and escalating priority issues
  • Coordinating case resolution between internal teams
  • Multitasking according to daily priorities
  • Resolving requests received from clients and end-users

Qualifications

 

  • Excellent customer service orientation and communication skills
  • Experience in providing customer support service (recommendable)
  • Excellent English skills both spoken and written (C1)
  • Excellent French skills both spoken and written
  • Good time management skills
  • Stress tolerance and attention to details
  • High level of self-confidence and ability to make decisions independently
  • Any additional language (Turkish, German, Dutch) will be a huge advantage

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Similar Jobs

Trek - IT Procurement Analyst - Level I

Trek

Haryana, India (On-Site)
1 Month ago
Virtuos - Senior Technical Artist

Virtuos

China (On-Site)
1 Day ago
The Walt Disney Company - Senior Principal Software Engineer

The Walt Disney Company

San Francisco, California, United States (On-Site)
1 Month ago
ION - Storage Engineer, Italy

ION

Italy (Hybrid)
5 Months ago
Glean - Partner Solutions Engineer

Glean

United States (Remote)
3 Months ago
Every matrix - Incident Manager

Every matrix

Lviv, Lviv Oblast, Ukraine (Hybrid)
1 Week ago
Tesla - Mobile Service Dispatcher / Service Advisor

Tesla

Kalsdorf Bei Graz, Styria, Austria (On-Site)
1 Month ago
PhonePe - Banking Business Operation

PhonePe

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Onward Search - Project Manager II

Onward Search

Cupertino, California, United States (On-Site)
1 Day ago
Go Fund Me - Trust & Safety Analyst (Contract, Poland)

Go Fund Me

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

CloudHire - Inbound Support Specialist

CloudHire

Bogotá, Bogota, Colombia (Remote)
1 Week ago
DraftKings - Senior Manager of Data Engineering, Regulatory

DraftKings

Boston, Massachusetts, United States (On-Site)
2 Weeks ago
Hello Games - Machine Learning Engineer

Hello Games

United Kingdom (On-Site)
1 Month ago
Wolters Kluwer - Senior Technology Sales Support Specialist, Pre-Sales CPM Solutions

Wolters Kluwer

New York, New York, United States (Remote)
5 Months ago
Haven Studios  Inc  - Senior Lighting Artist

Haven Studios Inc

Montreal, Quebec, Canada (On-Site)
5 Days ago
Easygo - Software Engineering Manager - Kick

Easygo

Melbourne, Victoria, Australia (On-Site)
3 Months ago
OKX - Senior Data Analyst, Trading Product

OKX

Singapore, Singapore (On-Site)
5 Months ago
Aristocrat Gaming - Game Economy Manager

Aristocrat Gaming

Montreal, Quebec, Canada (Hybrid)
1 Month ago
CD PROJEKT RED - Project Manager - Mobile

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Day ago
PlayStation Global - Senior Manager Sales and Revenue Forecasting

PlayStation Global

Aliso Viejo, California, United States (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in St. Julian's, Malta

Evolution - Revenue Accountant

Evolution

St. Julian's, Malta (On-Site)
5 Months ago
ComeOn Group - Responsible Gaming Analyst

ComeOn Group

St. Julian's, Malta (Hybrid)
1 Week ago
LeoVegas - Customer Experience Advisor - Dutch Market

LeoVegas

Sliema, Malta (On-Site)
5 Months ago
PwC - Senior Accountant

PwC

Qormi, Malta (On-Site)
5 Months ago
Push Gaming - Head of Data Engineering

Push Gaming

Malta (Hybrid)
12 Hours ago
Relax Gaming  - Accountant

Relax Gaming

Sliema, Malta (Hybrid)
1 Month ago
Evolution - Dutch-Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
1 Week ago
Evolution - Finnish Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
10 Months ago
Evolution - ゲームプレゼンター募集 (Japanese Game Presenter)

Evolution

Birkirkara, Malta (On-Site)
6 Months ago
Stake Logic - Technical Account Manager

Stake Logic

Birkirkara, Malta (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Operations Jobs

The Walt Disney Company - Internship - Optimization Analyst

The Walt Disney Company

Île-de-France, France (On-Site)
21 Hours ago
The Walt Disney Company - Senior Manager, New Build Project Integration

The Walt Disney Company

London, England, United Kingdom (Hybrid)
21 Hours ago
Patreon - Creator Strategy & Operations Manager

Patreon

New York, New York, United States (Hybrid)
12 Hours ago
Playtech - Online Gaming Assistant

Playtech

Miraflores, Lima Province, Peru (On-Site)
2 Months ago
Keywords Studios (Player Support) - Customer Support Team Lead - Remote

Keywords Studios (Player Support)

Osaka, Osaka, Japan (Remote)
1 Week ago
Tesla - Workshop Supervisor

Tesla

Vienna, Vienna, Austria (On-Site)
1 Month ago
Keywords Studios (Player Support) - Customer Support Team Lead - Remote

Keywords Studios (Player Support)

Hokkaido, Japan (Remote)
1 Week ago
Lulalend - Lulapay Operations Graduate

Lulalend

Cape Town, Western Cape, South Africa (On-Site)
1 Month ago
Tesla - Junior HR Operations Associate - Dutch Speaker

Tesla

North Holland, Netherlands (On-Site)
1 Month ago
Voodoo - Operations Manager

Voodoo

Paris, Île-de-France, France (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Evolution is a world-leader in product innovation and advanced IT-solutions for video streamed live casino. Our code runs 24/7/365 serving millions of users globally and processing financial transactions of thousands of EUROs every second.  

Evolution AB (publ) is listed on Nasdaq Nordic with a MCAP of over EUR 20B.


The company was founded in 2006, inspired by the world-renowned casino in Monte Carlo. Using the rapidly emerging technology, Evolution founders wanted to bring the excitement from the live player experience in to the home. From that came our brand promise of delivering a product which was AS REAL AS IT GETS, and our key corporate value ALIVE.


Today, more than 13,000 EVOlutioneers work in the company’s sites across 5 continents. With an ever-growing world-wide demand for our innovative product and high quality services, we look for more high performing talent with a team player mindset and diverse skillsets and backgrounds. 


Please read our Privacy and Cookies policies below before submitting any personal data to us: https://www.evolution.com/privacy-policy & https://www.evolution.com/cookies-policy


Followers must be 18+.  

http://gambleaware.co.uk Please gamble responsibly. 🔞 


Evolution is licensed and regulated by the Malta Gaming Authority under licence MGA/B2B/187/2010 issued on 01 of August 2018. Evolution is also licensed and regulated in many other jurisdictions such as the United Kingdom, Belgium, Canada, Romania, South Africa, and others.

Philadelphia, Pennsylvania, United States (On-Site)

Fairfield, Connecticut, United States (On-Site)

Yerevan, Yerevan, Armenia (On-Site)

Yerevan, Yerevan, Armenia (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Tbilisi, Tbilisi, Georgia (On-Site)

Tbilisi, Tbilisi, Georgia (On-Site)

Tbilisi, Tbilisi, Georgia (On-Site)

St. Julian's, Malta (On-Site)

View All Jobs

Get notified when new jobs are added by Evolution

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug