Outscal Logooutscal logo

Customer Support Agent with English and Chinese

5 Days ago • 1 Years + • Game Design

Job Summary

Job Description

As a Player Support agent at Amber, you'll provide support and answer inquiries for live game players, assisting with account settings, gameplay, purchasing, troubleshooting, and other game-related questions. You'll gather player data, understand root causes, and offer personalized solutions. Staying updated on game features and design changes is crucial, as is monitoring project productivity and quality targets, reporting negative trends, and maintaining healthy KPIs. The role requires excellent communication skills in both English and Chinese, and a proactive approach to solving problems of varying complexity. Experience in customer service or a contact center is essential.
Must have:
  • Native fluency in English and Chinese (written and spoken)
  • 1+ years customer service experience
  • Excellent communication skills
  • Problem-solving abilities
  • Experience with contact center tools
  • Video game knowledge
Good to have:
  • iOS/Android/Switch/PlayStation/PC experience
  • Multicultural work experience
  • Game support knowledge
Perks:
  • Fun and dynamic work environment
  • Competitive compensation
  • Talented colleagues
  • Team support
  • Training and learning programs

Job Details

About us 
At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation. 
About the role 
As a Player Support agent, you will be supporting the players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other miscellaneous game-related question they may have. 
Of course, we are not limiting ourselves just to this, as we want to be as close as we can to the community and listen and gather their valuable feedback when they reach out to us. 
First and foremost, one of our core values is Culture, and this is reflected in our daily activities. 
We value each one of our players and we like to consider ourselves as their trusty friends and be there for them whenever they need us.  We are devoted to giving our partners incomparable services by demonstrating exceptional quality, understanding cultural differences, and showing empathy, proactiveness, and resourcefulness. 
The Quest: 
  • Provide support and answer inquiries for Live Players. 
  • Gather relevant data from the players, understand the root cause, and offer personalized solutions.
  • Constantly keeping yourself updated in terms of game/features/design/procedural changes.
  • Be in tune with the project’s productivity and quality targets.
  • Carefully check the backlog and report negative trends as soon as possible.
  • Maintain healthy KPI results on a daily/weekly/monthly basis. 
The Skills: 
  • Native level of fluency in written and spoken Chinese
  • High level of fluency in written and spoken English. 
  • Excellent written and verbal communication skills. 
  • At least 1 year of working experience in customer service, player support, or contact center. 
  • Hands-on experience with contact center processes, tools, and multilingual support.
  • Innovative and passionate about delivering the best user experiences possible.
  • Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases.
  • Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change.
  • Video games knowledge.
  • Technical support experience in a customer-focused role is preferred, but not essential. 
Nice to have: 
  • iOS/Android/Switch/PlayStation/PC experience. 
  • Ability to work in a multicultural environment. 
  • Game support knowledge. 
The Reward  
  • A fun and dynamic community of artisans where you can make a difference.
  • A professional and friendly work environment.
  • A competitive compensation package.
  • Awesome and talented colleagues.
  • Support from all your teammates.
  • Access to training and learning programs.

Similar Jobs

PeopleFun - Senior Software Engineer II, Wordscapes Search

PeopleFun

United States (Remote)
3 Months ago
Tesla - Automotive Mechanic

Tesla

Molde, Møre Og Romsdal, Norway (On-Site)
1 Month ago
Rockstar Games - Animation R&D Programmer: Retargeting

Rockstar Games

New York, New York, United States (On-Site)
11 Hours ago
Google - Account Strategist, Google Customer Solutions

Google

(On-Site)
4 Months ago
Gunzilla - Lead Technical Artist

Gunzilla

Frankfurt, Hessen, Germany (On-Site)
1 Day ago
Voodoo - Freelance Senior Game Designer - New Games

Voodoo

Paris, Île-de-France, France (Remote)
11 Hours ago
SmileGate - [지원] 게임 접근성 패널 채용(장애인/1일 아르바이트)

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
3 Months ago
Haptic - Game Designer

Haptic

Sweden (On-Site)
2 Months ago
Ubisoft - Senior Game Designer

Ubisoft

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Ubisoft - Senior Gameplay Programmer (Assassin's Creed INVICTUS)

Ubisoft

Montreal, Quebec, Canada (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Ubisoft - Junior QC Tester

Ubisoft

Da Nang, Vietnam (On-Site)
22 Hours ago
The Walt Disney Company - Senior Systems Administrator (Overnight Shift)

The Walt Disney Company

Las Vegas, Nevada, United States (On-Site)
1 Month ago
Wargaming - Game Data Analyst (World of Tanks)

Wargaming

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Every matrix - Senior Database Administrator

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
2 Months ago
NVIDIA - Senior Observability Engineer, AI and HPC

NVIDIA

Santa Clara, California, United States (On-Site)
2 Months ago
Corsair - Country Sales Manager, Taiwan

Corsair

Taipei City, Taiwan (On-Site)
1 Day ago
Tesla - HR Partner

Tesla

Antwerp, Flanders, Belgium (On-Site)
1 Month ago
PwC - Managers_SAP SD_Enterprise Apps SAP_Advisory _Bhubaneswar

PwC

Bhubaneswar, Odisha, India (On-Site)
4 Months ago
Netflix - Technical Program Manager 5 - Growth Commerce Platform Engineering

Netflix

Los Gatos, California, United States (On-Site)
5 Months ago
Inkittt - Public Relations Manager

Inkittt

San Francisco, California, United States (On-Site)
5 Days ago

Get notifed when new similar jobs are uploaded

Jobs in Quebec, Canada

Greensky Games - Illustrator (Contract)

Greensky Games

Canada (Remote)
6 Months ago
Larian Studios - SENIOR GENERALIST TECHNICAL ANIMATOR

Larian Studios

Quebec, Canada (On-Site)
2 Months ago
HB Studios - Senior Software Engineer

HB Studios

Canada (On-Site)
1 Week ago
Ubisoft - Associate Technical Design Director

Ubisoft

Montreal, Quebec, Canada (On-Site)
1 Week ago
Turbulent - Senior Online Programmer

Turbulent

Montreal, Quebec, Canada (On-Site)
1 Week ago
Next Level Games - UI Engineer

Next Level Games

British Columbia, Canada (Hybrid)
4 Weeks ago
The Embassy - Pipeline TD

The Embassy

Vancouver, British Columbia, Canada (Hybrid)
1 Month ago
Mistplay - Product Marketing Manager, Principal

Mistplay

Montreal, Quebec, Canada (Hybrid)
5 Days ago
NVIDIA - Senior System Software Engineer, Robotics Simulation

NVIDIA

Toronto, Ontario, Canada (Hybrid)
3 Weeks ago
Scanline VFX - Senior Generalist Technical Animator

Scanline VFX

Quebec, Canada (On-Site)
6 Days ago

Get notifed when new similar jobs are uploaded

Game Design Jobs

Limit Break - Lead Designer

Limit Break

Tokyo, Japan (On-Site)
8 Months ago
Aristocrat Gaming - Game Designer

Aristocrat Gaming

Reno, Nevada, United States (Hybrid)
1 Month ago
Ubisoft - Associate Game Director

Ubisoft

Malmö, Skåne County, Sweden (Hybrid)
2 Weeks ago
Red Rover Interactive - Gameplay Programmer

Red Rover Interactive

Oslo, Oslo, Norway (Hybrid)
1 Week ago
Snowprint Studios - Server Developer

Snowprint Studios

Stockholm, Stockholm County, Sweden (Hybrid)
11 Hours ago
Limit Break - Senior Engineer (Unity)

Limit Break

Manila, Metro Manila, Philippines (On-Site)
8 Months ago
Mojang Studios - Senior Product Manager – Gameplay, Minecraft

Mojang Studios

Stockholm, Stockholm County, Sweden (Hybrid)
2 Weeks ago
Limit Break - Sr. Mobile Game Designer, Tokyo

Limit Break

Tokyo, Japan (On-Site)
8 Months ago
Hutch - Lead Game Designer

Hutch

London, England, United Kingdom (Hybrid)
12 Hours ago
Voodoo - Publishing Manager - Türkiye - Publishing Team

Voodoo

İstanbul, Türkiye (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Amber is a full-service game development and creative services agency, with offices in Bucharest, Botosani, Craiova, Kyiv, Warsaw, San Francisco, Los Angeles, Guadalajara and Montreal. We're structured as a network of studios with different skills and specializations, delivering top quality services in full game production, co-development, engineering, design, live ops, quality assurance and more.

Bucharest, Bucharest, Romania (On-Site)

Guadalajara, Jalisco, Mexico (Remote)

Bucharest, Bucharest, Romania (Hybrid)

View All Jobs

Get notified when new jobs are added by Amber

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug