Customer Support Specialist
Job Summary
Job Description
Tesla seeks a passionate Customer Support Specialist to join its Sydney HQ. Responsibilities include handling inbound calls, web inquiries, and online chats regarding service and vehicle support. This role requires troubleshooting, remote diagnostics, educating customers on self-service options, and accurate data recording in CRM/Vehicle Support Systems. The ideal candidate possesses strong communication skills, a customer-centric approach, and the ability to manage multiple priorities in a fast-paced environment. A minimum of one year of relevant customer service experience is needed, along with an interest in technology, particularly Tesla products.
Must have:
- 1+ year customer service experience
- Excellent communication skills
- Strong attention to detail
- Problem-solving and troubleshooting
- CRM/Vehicle Support System proficiency
Good to have:
- Experience with Tesla products
- Technical aptitude
3 skills required
Job Details
What to ExpectWhat You’ll Bring
The Customer Support team are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Associate Support specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla Owners and internal departments to accurately and effectively solve customer concerns related to service and level 1 vehicle support topics. We have created some of the most innovative vehicles ever made and are seeking passionate, resilient, and customer-centric team members to help deliver an equally innovative experience for our customers. This position is based in our brand new Sydney HQ in Alexandria near Mascot station.
What You’ll Do- Deliver an exceptional customer experience by taking inbound phone calls, web inquiries, and online chats for Service and vehicle support customers.
- Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively
- Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
- Accurately record issues and data into CRM / Vehicle Support System
- Provide an exceptional experience to our customers on a daily basis
- Minimum 1 years of relevant work experience in a customer service environment
- Strong attention to detail and exceptional written and verbal communication skills are required
- Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions
- Ability to manage multiple concurrent priorities in a very fast paced and high-pressure environment
- Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
- An interest in technology, particularly Tesla products and agility at learning new products and features
- A rock-solid work ethic and a strong team-oriented personality is required. Our team members display creativity, passion and a desire to break new ground in a constantly shifting technology and market landscape
- Evidence of exceptional ability and a passion for accelerating the world’s transition to sustainable energy
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