SAP 2nd-Level Support Specialist

Job Description & Summary

The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.

As a SAP 2nd-Level Support Specialist, you will be responsible for conducting root cause analysis and resolving technical issues related to SAP S/4HANA, SAP FICO, SAP SuccessFactors, SAP BTP, SAP CPI integration flows, and SAP Analytics Cloud (SAC). Your role will also involve supporting release management activities to ensure stability and performance during system updates.

We are looking for:

SAP 2nd-Level Support Specialist

Your future role:

• Analyze and resolve complex technical issues in SAP S/4HANA (public cloud will be an advantage) for one or more listed areas: SAP FICO, SAP BTP, SAP CPI, SAC, and/ or SAP SuccessFactors,

• Perform root cause analysis to identify and address recurring problems,

• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues,

• Document solutions and workarounds for future reference and knowledge sharing,

• Monitor system performance and propose enhancements to optimize functionality,

• Participate in system upgrades and testing to ensure smooth transitions,

• Provide technical guidance and support to end-users and internal teams,

• Stay updated with the latest developments in SAP technologies and solutions,

• Ensure all solutions are compatible with the latest SAP S/4HANA releases and updates.

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Apply if you have:

• Experience in SAP S/4HANA in at least 2 areas: SAP FICO, SAP BTP, SAP CPI, SAC, and/or SAP SuccessFactors.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Ability to work independently and manage multiple priorities.

• SAP certifications in relevant modules (preferred).

• Understanding of ITIL principles and the overall managed service process

• Very good command of English, both spoken and written. Knowledge of German will be an additional advantage.

• Bachelor's degree in Information Technology, Business Administration, or related field.

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By joining us you gain:

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,

• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshop and conversations with native speaker,

• Wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling, 

• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,

• 3 paid hours for volunteering per month,  

• Additional paid Birthday Day off,

• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment process:

• Apply,

• Have a short phone conversation with our Recruiter​,

• Let's get to know each other better during the interview.

Should you have any questions, please do not hesitate to reach out to us: pl_ITrecruitment@pwc.com.

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