Delivery Advisor
Job Summary
Job Description
The Tesla Delivery Advisor is responsible for providing exceptional customer service during the vehicle delivery process. Responsibilities include welcoming customers, preparing vehicles, conducting new owner orientations tailored to individual needs, maintaining accurate delivery information in the CRM system, supporting the Delivery Manager, contributing to process improvement, demonstrating expertise in Tesla products and services, and staying informed on industry trends. The ideal candidate possesses excellent verbal communication skills, a proven track record of customer service excellence, and a passion for the automotive industry. Cross-functional collaboration with sales, service, logistics, and administrative teams is essential. Proficiency in relevant local languages and a valid driver's license are also required.
Must have:
- Excellent verbal skills
- Customer service excellence
- Passion for EV industry
- Cross-functional teamwork
- CRM system proficiency
- Organization & time management
- Flexible schedule availability
- Valid driver's license
Good to have:
- Salesforce experience
- Knowledge of local EV incentives
1 skill required
Job Details
What to Expect What You’ll DoWhat You’ll Bring
The Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point of contact for new customers preparing to take ownership.
- Welcome customers to the Tesla family by making their journey to ownership a delightful experience.
- Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
- Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level.
- Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
- Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
- Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
- Keep up with industry trends and best practices.
- Excellent verbal skills.
- Consistent record of customer service excellence.
- Enthusiastic and passionate about the changes in the personal transportation industry.
- Ability to work cross-functionally with sales, service, logistics, and admin teams
- Ability to work across multiple systems (experience with Salesforce is a plus).
- Strong organization and time management skills.
- Willingness to work on a flexible schedule, according to activity volume.
- A valid driver’s license and an acceptable and safe driving record preferred.
- Proficiency in English and fluency in relevant local language required
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