Digital Delivery Manager

Overview

SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many countries, including the U.S., Canada, the U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.

Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS uses digital services to deliver global omni-channel investor servicing, including a contact centre.

The Product & Innovation team within SS&C Global Investor & Distribution Services, create, develop, enhance and maintain digital products & services that support our global clients. The role of the Digital Delivery Manager is accountable for both the delivery of digital products to new and existing clients and the delivery of digital product enhancements that improve product functionality and service to the benefit of all clients (current and prospective).

Melbourne, Australia

As a Digital Delivery Manager, you will help build and drive a cross-functional team including product owners, business analysts, developers, and QA, using best practice methodologies, to deliver to agreed timelines, budget, quality expectations, objectives, business case and quality gate measures!

You will also manage and own the client and key stakeholder relationships, produce timely and accurate reporting (updates, RAID logs, budgetary controls, resource requirements etc) and ensure compliance with internal frameworks and governance.

 Product Delivery

• Own the delivery of the digital products to all required clients and align (where required) the implementations to the existing frameworks.
• Create repeatable processes to improve subsequent product rollout. 
• Ensure the delivery framework optimally supports a continual delivery mythology.

Initiation

• Identify, confirm, and engage with all stakeholders (internal, external and 3rd party) - to ratify scope and objectives.
• Establish governance structures and confirm roles and responsibilities.
• Confirm objectives, benefits, business cases, products, and strategic themes - agree on critical success factors.
• Identify relevant scrum teams and ensure sprint delivery/outputs align.
• Confirm testing strategy and agree on criteria for production acceptance.
• Identify dependencies and align plans.
• Identify actions, risks, assumptions, issues, and dependencies.
• Review the Lessons Learnt log (from previous projects) for any relevant items to incorporate into planning.

Monitoring and Communication

• Prepare and execute stakeholder communication plans.
• Maintain regular, relevant, timely and accurate communications with stakeholders across all locations and time zones.        
• Provide reporting to various stakeholder audiences, setting and managing expectations at all stages.
• Chair and document meetings, initiate and facilitate discussions including management of issues, and getting collective agreement on next steps.
• Ensure quality gate requirements are met at relevant stages during the project lifecycle.
• Document and track issues through to resolution, prioritising and escalating as appropriate.

Team Management

• Maintain a culture of collaboration across all team members and wider stakeholders (and their teams) – provide regular, relevant updates and communication.
• Manage, support & motivate the delivery team – maintain a deliverable focus.
• Ensure benefits and strategic relevance are fully understood.

Facilitation

• Manage and monitor RAID.
• Manage changes to plans, assess the impact on the business case and escalate as appropriate.
• Identify and resolve potential resource conflicts, and escalate as necessary.
• Prepare and run Steering Committees where required.

Project Diligence

• Maintain governance: follow best practice project methodology and use approved document templates.
• Keep all documents up to date, accurate, formatted, in the correct folder structure, version controlled, and ready for audit inspections.
• Complete a Closure Report within the Service Level Agreement (SLA) timeframe.
• Ensure compliance with Information Security, data protection requirements etc.

Continuous Improvement

• Support the adoption of Agile within the team and how Project Management will integrate with the implementation.
• Highlight key issues experienced and capture approaches/actions taken to resolve   - feed into lessons learnt for the benefit of future projects (and capture relevant information from other project team members).
• Highlight process improvements implemented during the project and communicate to the Line Manager to consider the application in future projects/other activities.
• Complete Post-Implementation Review (PIR) as appropriate to identify positive outcomes and areas for improvement in future implementations.

Project Budgetary Control

• Maintain control of budget expenditure across all areas and activities
• Provide budgetary reporting by updating project spreadsheets.
• Undertake financial monitoring throughout the project lifecycle.
• Provide detailed explanations for any deviation from the budget, according to agreed contingency criteria, ensuring early escalation if required.

Your Experience

• Proven project delivery over a minimum of 5 years, working in Wealth Management/Transfer agency/Investments related.
• Ability to drive change and effectively manage projects and stakeholders.
• Client-focused – inspires collaboration with others.
• Excellent oral and written communication skills; must be articulate and persuasive.
• Highly motivated, with strong problem-solving and analytical skills, proactive.
• A strong understanding of financial control, budget management, and risk and issue management.
• Knowledge and experience in structured project management methodologies and tools including Atlassian tool set.
• Ability to work under pressure, always maintaining a calm and assertive manner.
• High level of interpersonal and teamwork skills with the ability to build and maintain strong relationships with senior managers, managers, and colleagues across the organisation.

Desirables

• Machine Learning experience
• Project Management certification, Prince 2 or Agile.
• Managing and influencing senior stakeholders
• Able to demonstrate leadership skills to provide direction, support, influence and mentoring of project managers.
• Previous experience within financial services change environment.
• Knowledge of Transfer Agency operations.

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Background Checks

All offers of employment at SS&C are subject to background verification checks, including a 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.