Facilities Assistant
10 Months ago • All levels
Job Description
As a Facilities Assistant at Frontier, you will support the Facilities Manager in ensuring the smooth operation of the studio. Responsibilities include assisting with soft and hard FM, canteen operations, health & safety, company events, and general studio upkeep. You will handle incoming requests, manage equipment and stock, assist with shipping and receiving, organize studio spaces, maintain stock management, support the canteen team, conduct site inductions and tours, and cover reception. The role involves collaboration with various teams (IT, Workplace Coordinator, Catering) and requires strong organizational, planning, and problem-solving skills. This entry-level position offers a great opportunity to develop a career in facilities management.
Must Have:
- Excellent customer service
- Strong organizational & planning skills
- Problem-solving & quick learning
- Attention to detail
- Teamwork & independent work
Perks:
- Competitive salary & bonus
- Share option schemes
- Life assurance
- Private healthcare
- Flexitime
- Enhanced parental leave
- Subsidized catering
- Relocation support
- Cycle to work scheme
- Social activities
Frontier is an independent video game developer and publisher, crafting immersive gaming experiences with fun gameplay and unparalleled artistic quality. Renowned for its iconic creative management simulation games, Frontier captivates players worldwide with immersive and authentic game worlds. The modern studio is located in the vibrant technology hub of Cambridge (UK). The talented team at Frontier are dedicated to nurturing our existing portfolio and delivering our exciting future roadmap.
Given the nature of this role, the successful candidate will need to be fully studio based and we are unable to offer remote or hybrid working. We can however provide a comprehensive relocation support package as part of any offer, should you need to relocate.
WHAT’S THE ROLE?
Supporting the Facilities Manager, you’ll play a key role in ensuring the efficient running of our studio’s operations. You’ll help and assist with the smooth running of both soft and hard FM, Canteen, Health &Safety, company events, and the general day-to-day running and upkeep of our gaming studio. You’ll be joining a passionate Facilities team whose aim is to provide a positive, comfortable, and welcoming environment for all of our people through a can-do, proactive, and responsive approach. This role can provide a fantastic entry-level opportunity for someone looking to kickstart and develop their career in facilities management.
WHAT YOU'LL BE DOING
- Supporting the Health, Safety & Facilities team with day-to-day operational tasks, and helping to maintain a welcoming, comfortable, and well-presented Studio.
- Conduct site inductions, tours, and cover Reception during periods of absence and lunch time.
- Triage incoming requests via the internal ticket system; allocating within the Department as required, resolving where applicable and ensuring progress is communicated.
- Arrange distribution, collection, and deployment of equipment and other stock across the Studio.
- Assist with shipping and receiving, including supporting with receipt of goods-in, working closely with the Catering Team when required.
- Assisting with desk and furniture moves, collaborating with the Workplace Coordinator and IT team.
- Organising and arranging the studio spaces, ensuring all areas are kept presentable and accessible to all users.
- Maintaining both the studio and off-site stock management, including studio consumables e.g. kitchenettes, merchandise, and equipment, and monitoring used-by dates, and ordering when required.
- Support the canteen team with receipt and movement of stock and assisting with the layout and set-up of the canteen environment.
- Complete and document studio usage assessments on assets such as meeting rooms and hot-desks and resetting rooms and spaces after use ensuring they’re presentable for other users.
- Collect, monitor, and arrange appropriate recycling collection of waste electrical appliances and equipment, liaising with contractor partners.
- Support the Studio Communications team with onsite and external social events, such as setting-up event spaces.
- Handling ad-hoc requests with a prompt, efficient, outgoing, and can-do manner.
- Support with the companies’ waste and recycling processes including liaising with contractors to provide frequent and accurate data.
WHAT YOU'LL BRING
- Excellent customer service, with a friendly, empathetic, positive, and personable approach.
- Driven to work independently where necessary and form part of an effective team.
- Strong organisational and planning skills.
- Thrives in an ever-changing environment where new tasks and problems arise requiring a quick and agile response.
- A driven problem solver and quick learner.
- Excellent attention to detail.
Due to the nature of this role, no previous experience within a facilities position is required.
WHAT WE CAN OFFER YOU
You will work with talented and passionate people to support, develop or publish our sophisticated and enduring games, in a creative, collaborative and inclusive environment. We love what we do, and we work hard to provide outstanding experiences for our players.
Wellbeing is a big focus at Frontier, and we are continually evolving how we can support our people. We encourage a healthy work/life balance and provide a range of wellbeing activities, initiatives and sessions to support both mental and physical health.
We offer a competitive salary and benefits package, which includes a success-based annual bonus, share option schemes, life assurance, private family healthcare, flexitime working hours, enhanced maternity/paternity leave, in-house subsidised catering, support with relocation, a Cycle to Work scheme, free bike servicing, and social activities and events.
We strive to create an environment where everyone can fully demonstrate their capability and potential. If you therefore need any reasonable adjustments to support you during the recruitment process, please speak to your Talent Acquisition representative.
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