Field Service Technician

2 Months ago • 5 Years +

Job Summary

Job Description

Enphase Energy is seeking a Field Service Technician to provide on-site support for customers of solar inverter products and future storage solutions. The role involves coordinating with various teams, performing system testing and diagnostics, completing site audit reports, maintaining microinverters, and participating in safety training. The technician will also be responsible for responding to customer needs promptly and providing excellent customer service. This position requires travel and offers the opportunity to work with cutting-edge energy technology, driving a sustainable future. The role will be located in Trivandrum.

Must have:

5+ years experience in PV system design, execution, and field support.
Graduate with B.E/B.Tech and 60% marks in 10th, 12th, and graduation.
Knowledge of PV string/microinverters installations, execution, and troubleshooting.
Ability to manage frequent changes and unexpected events.
Knowledge and observance of safety and security procedures.

1 skill required

1 skill required for this role

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problem-solving

Job Details

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!

Enphase is looking for an extraordinary Facilities Coordinator located in the Enphase Bangalore, India facility who can support the fellow global team members and vendors.

Enphase is seeking Technical Support Technician to join our Customer Service Organization to provide on-site support to customers of our Solar inverter products and future storage solutions. This role will be responsible to make sure best in class service is provided to customers by working in close coordination with Engineering, Training, Sales, Customer Service, Product Line Management and Facilities.

About the role

Travel is required to cover the areas of responsibility of our customers.
Location of the candidate: Trivandrum
Service of Enphase (internal) PV and Storage systems in the area of the Field Service Technician.
Schedule customer site visits and coordinate activities between Enphase customer support team/FAE team and installers/Homeowners
Perform onsite testing and diagnostics of system performance and behavior
Complete site audit reports and documentation
Complete microinverter maintenance and update Enlighten monitoring system with changes
Participate in regular safety training and conduit training to installers and homeowners
Maintain tool management standards required for field commissioning and maintenance activities
Respond to customer needs promptly; Provide appropriate customer service
Perform other duties as needed or directed
Teaches and trains crew on proper techniques for installation
Detail Oriented, ability to review designs and develop specific BOS
Ability to work independently without oversight
Committed to improving processes and efficiency, while maintaining high workmanship standards

What you will Bring

5+ years’ experience specific to PV system Design/Execution/field support of installations and service
Should be a Graduate – B.E/B.Tech and should have scored 60% and above in 10th,12th, and graduation
Knowledge of PV string/microinverters installations, execution, grounding, commission and field troubleshooting activities
Flexible and adaptable. Ability to manage frequent changes, delays, or unexpected events
Knowledge of and observance of safety and security procedures