Enphase Energy is a global energy technology company specializing in solar, battery, and EV charging products. This role focuses on providing excellent customer experience through professional and timely resolution of technical issues related to hardware, software, communications, and installation. Responsibilities include working 24/7 support shifts, including weekends and night shifts, conducting remote troubleshooting, managing warranty claims, providing pre-sales information, assisting with site activations, documenting activities in CRM, coordinating with engineering on field issues and product bugs, and representing Enphase professionally. The role requires adherence to company policies and participation in ongoing training.