Fine Tuning Specialist - Medical Device
4 Months ago • All levels
Job Description
Provide ongoing support for bioMérieux products and systems within the U.S. by performing simultaneous fine-tuning and spectral checks, including troubleshooting. Assist with coordinating and maintaining the routine fine-tuning customer schedule. Answer internal and external customer inquiries, ensuring documentation of activities in the ERP system. Provide consistent follow-up to ensure customer satisfaction and meet key performance indicators. Work a flexible schedule to meet customer needs for fine-tuning bioMérieux products/systems. Participate in revenue generation initiatives by promoting value-added projects and services. Develop problem-solving and troubleshooting skills for remote/phone support. Perform all work in compliance with company quality procedures and standards.
Good To Have:
- Experience in a clinical laboratory
- Experience in the medical device industry
- Familiarity with networking systems or LIS/LIMS
- Knowledge of bioMérieux products
- Salesforce knowledge
Must Have:
- Associate’s degree in biomedical or life sciences field or High school diploma/GED with 3 years relevant experience
- Technical customer service experience
- Troubleshooting/repair of biomedical instrumentation or similar systems
- Experience in medical device field or military setting
- Excellent written and oral communication skills
- Attention to detail, organizational skills, ability to multitask
- High level of customer satisfaction knowledge
- Proficiency in Microsoft Office Suite
- Promotes teamwork and cooperation
Description
Primary Duties
- Provide ongoing support of bioMérieux products/systems within the U.S. by performing simultaneous fine tuning and spectral checks, including troubleshooting as indicated.
- Assist with coordination and maintaining the routine fine tuning customer schedule.
- Answer internal and external customer inquiries and ensure documentation of activities in ERP system, consulting as appropriate with Application Specialist, System Engineer, Management, and Global Customer Support.
- Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
- Work a flexible schedule to meet customer needs for fine tunings of bioMérieux products/systems.
- Participate in revenue generation initiatives through promotion of value-added projects and services.
- Develop problem solving and troubleshooting skills for remote / phone support.
- Performs all work in compliance with company quality procedures and standards.
- Perform other duties as assigned.
Education Requirements
One of the following is required:
One of the following is required:
- Associate’s degree in biomedical or life sciences field (no experience required)
- High school diploma or GED with at least 3 years of relevant experience in technical customer service, to include troubleshooting and/or repair of biomedical instrumentation or similar systems, within the medical device field or a military setting.
Experience Preferences
- Experience working in a clinical laboratory or within the medical device industry
- Familiarity with networking systems or Laboratory Information Systems (LIS/LIMS)
Knowledge, Skills, and Abilities
- Excellent written and oral communication skills.
- Attention to detail, great organizational skills, and ability to multitask in a fast-paced environment.
- Broad based knowledge of Customer Service, including providing a high level of customer satisfaction.
- Proficiency in a variety of computer programs including Microsoft Office Suite.
- Promotes teamwork and cooperation.
- Knowledge of bioMérieux products and Salesforce is a plus.
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