Fine Tuning Specialist - Medical Device

Description

Primary Duties  

• Provide ongoing support of bioMérieux products/systems within the U.S. by performing simultaneous fine tuning and spectral checks, including troubleshooting as indicated. 
• Assist with coordination and maintaining the routine fine tuning customer schedule.
• Answer internal and external customer inquiries and ensure documentation of activities in ERP system, consulting as appropriate with Application Specialist, System Engineer, Management, and Global Customer Support.
• Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
• Work a flexible schedule to meet customer needs for fine tunings of bioMérieux products/systems.
• Participate in revenue generation initiatives through promotion of value-added projects and services.
• Develop problem solving and troubleshooting skills for remote / phone support. 
• Performs all work in compliance with company quality procedures and standards. 
• Perform other duties as assigned.

• Associate’s degree in biomedical or life sciences field (no experience required) 
• High school diploma or GED with at least 3 years of relevant experience in technical customer service, to include troubleshooting and/or repair of biomedical instrumentation or similar systems, within the medical device field or a military setting. 

• Experience working in a clinical laboratory or within the medical device industry 
• Familiarity with networking systems or Laboratory Information Systems (LIS/LIMS) 

Knowledge, Skills, and Abilities 

1. Excellent written and oral communication skills. 
2. Attention to detail, great organizational skills, and ability to multitask in a fast-paced environment.
3. Broad based knowledge of Customer Service, including providing a high level of customer satisfaction.
4. Proficiency in a variety of computer programs including Microsoft Office Suite.
5. Promotes teamwork and cooperation.
6. Knowledge of bioMérieux products and Salesforce is a plus. 

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