The Consumer Operations Learner will answer inbound phone calls related to TransUnion products and services, supporting both customers and consumers. They will maintain knowledge of TransUnion's products and services, provide exceptional customer service by anticipating needs and resolving issues, and resolve consumer queries efficiently. They must also accurately capture customer details, adhere to company processes, and work to improve individual performance. Key responsibilities include handling calls, emails, and other tasks, providing education on products and processes, and capturing all customer details. The role requires excellent communication skills and the ability to work remotely and independently.