French Speaking Voice Office Operations Representative - Learner

9 Minutes ago • All levels

Job Summary

Job Description

The Consumer Operations Learner will answer inbound phone calls related to TransUnion products and services, supporting both customers and consumers. Responsibilities include managing interactions professionally, maintaining knowledge of products and processes, providing exceptional customer experience, resolving queries within acceptable timeframes, and educating customers. Additionally, the role involves capturing customer details, adhering to company procedures, and working to improve individual performance. The individual should have strong written and interpersonal communication skills, excellent listening abilities, and the capacity to work independently with a strong sense of duty. They should also have the ability to work remotely, and demonstrate a strong initiative, attention to detail, time management skills, and computer literacy.
Must have:
  • 100% proficiency in French
  • Fiber Readiness – 100mbps minimum
  • Excellent written and interpersonal communication skills
  • Ability to deal with irate customers regularly
  • Ability to work remotely and independently

Job Details

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

The Consumer Operations Learner is responsible for answering inbound phone calls relating to
TransUnion Products and Services. The Consumer Operations Learner will support both customers and
consumer who use the TransUnion Services.

What You'll Bring:

  • Gain experience as a highly efficient contact center agent in an inbound call center (Outbound and Back office – Advantageous), to professionally manage all consumer’s interactions as rostered within required parameters, inclusive of calls, emails and other tasks that will be determined from time to time by the Team manager.
  • Learn to maintain a consistently high level of knowledge regarding Transunion’s products, services, systems, processes, policy knowledge and tools and by doing so demonstrate consistent knowledge of these services and processes when performing all voice operations in a professional tone.
  • Provide an exceptional customer experience to our consumers, by anticipating their needs and proactively championing and resolving their issues, and utilizing all the resource tools available.
  • Resolve all consumer’s queries with willingness, appropriate tone, and language within acceptable time frames per company policies and procedures, where resolution is not immediately possible, ensures follow-up action is taken, and provide feedback to the consumer.
  • Where applicable educate customers/consumers on TransUnion products, processes and any applicable regulatory information.
  • Accurately and efficiently capture all customer/consumer details and data relevant to the call
  • Maintain a solid understanding of US credit/financial principles.
  • Adheres to established company processes and procedures when responding to support phone calls and resolves customer queries with willingness, appropriate tone and language within acceptable time frames.
  • Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work is delivered to customers and consumers.
  • Ability to work according to all individual targets in order to achieve departmental service levels agreements (Eg Adherence to schedules, manages individual performance for aux time usage, quality standards, average handle times, productivity requirements, etc) as well as adherence to company and departmental policies, procedures and compliance.
  • Performs other duties as assigned.

Impact You'll Make:

  • Minimum Matric qualification
  • 100% proficiency in French
  • Fibre Readiness – 100mbps minimum
  • Excellent written and interpersonal communication skills
  • Excellent listening skills and the ability to deal with irate customers regularly
  • Ability to work remotely, independently, and have a strong sense of duty.
  • A self starter with strong initiative, with the ability to demonstrate a readiness to make decisions, take initiative and originate action
  • Demonstrate attention to detail in all work completed
  • Collaborates well with others in team oriented environment
  • Proactively works to improve knowledge and adherence to company processes and procedures
  • Adapts well to change and can adjust priorities as needed
  • Displays effective time management skills
  • Highly computer literate

TransUnion Job Title

Intern, Consumer Operations Support

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in South Africa

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace.  As a result, businesses and consumers can transact with confidence and achieve great things.  

This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.

A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people.

We call this Information for Good®—it’s our purpose, and what drives us every day.

Johannesburg, Gauteng, South Africa (Hybrid)

Hyderabad, Telangana, India (Hybrid)

Santo Domingo, Distrito Nacional, Dominican Republic (Hybrid)

Johannesburg, Gauteng, South Africa (Remote)

Chicago, Illinois, United States (Hybrid)

Hong Kong (Hybrid)

Mumbai, Maharashtra, India (Hybrid)

Leeds, England, United Kingdom (Hybrid)

View All Jobs

Get notified when new jobs are added by TransUnion

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug