Gaming Support Team Lead

1 Month ago • 4-5 Years • Editorial

Job Summary

Job Description

Overwolf seeks a Gaming Support Team Lead to manage content moderation, ensuring a safe and engaging platform for creators and gamers. Responsibilities include leading a team, overseeing content quality, handling creator issues, establishing best practices, analyzing data for improvement, and coordinating with other teams. The ideal candidate will have experience managing teams in a technical support or customer service role within SaaS or technology, be a passionate gamer, and possess strong communication and leadership skills. They will need to review and approve/reject mods and addons while adhering to content policies, and improve the project uploading process.
Must have:
  • Lead content moderation team
  • Ensure high content quality & safety
  • Handle escalated creator issues
  • Establish moderation best practices
  • Team management experience (1+ years)
  • Technical support experience (3+ years)
  • Passionate gamer
Good to have:
  • Knowledge of Java, LUA, or other programming languages
  • Understanding of various file types and folder structures
  • Experience in technological environments or software companies

Job Details

Description

Overwolf is on the hunt for a Gaming Mods Support Lead to guide our content moderation adventurers while upholding the integrity and quality of user-generated content on our platform. As our Moderation Maestro, you will ensure that every project meets our standards, assist authors with inquiries, and continuously enhance the overall user experience. Your role will be pivotal in maintaining a safe, engaging, and thriving community for creators and gamers alike.

If you’re a champion of content quality, a master communicator with razor-sharp problem-solving skills, and a true gamer at heart, this role howls out your name. Join us on our journey and help shape the future of modding.

Responsibilities

In this role, you will:

  • Lead the Content Moderation team, ensuring timely and effective moderation across multiple regions and time zones.
  • Supervise, coach, and evaluate the moderation team's performance and productivity, providing feedback and guidance.
  • Ensure the CurseForge project library maintains high standards of quality, appropriateness, and safety.
  • Review, approve, reject, or provide feedback for mods and addons while adhering to content, EULA, and ToS policies.
  • Handle escalated creator issues and complaints, resolving them in a timely and professional manner through multiple communication channels.
  • Establish and maintain best practices and procedures for moderation and community support.
  • Analyze community feedback and moderation data to identify areas for improvement and innovation.
  • Proactively enhance both the front-end and back-end project uploading processes and develop assistance guides and how-to articles.
  • Coordinate with various teams, including Support, R&D, and QA, to communicate community needs and ensure alignment of goals.
  • Lead daring raids into troll-infested dungeons to retrieve legendary loot.

Requirements

  • 1+ years of experience managing a team.
  • 3+ years of experience in a technical support or customer service role within the SaaS or technology industry.
  • Passionate gamer, actively engaged with 2-3 PC games (Bonus points for Minecraft, World of Warcraft, The Sims 4, Hogwarts Legacy, or ARK: Survival Ascended).
  • Proven track record of leading and motivating high-performing teams.
  • Excellent communication, interpersonal, and leadership skills.
  • Strong technical skills and knowledge of site management and backend systems.
  • Ability to work under pressure, multitask, troubleshoot, and prioritize tasks and deadlines while staying organized and keeping records.
  • Native-level proficiency in written and spoken English.
  • Proven raid-leading experience, preferably in a troll-related environment.


Extra Bonus Points:

  • Prior experience in technological environments or software companies.
  • A solid understanding of various file types and folder structures.
  • Knowledge of programming languages like Java, LUA, or others.
  • Proficiency in Elvish weaponry.

Similar Jobs

Google - Software Engineering Manager, People with Disabilities

Google

State Of Minas Gerais, Brazil (On-Site)
4 Months ago
Homa games - Senior Back-End Engineer (Java)

Homa games

Île-de-France, France (Remote)
1 Month ago
GoTo Group - Lead Software Engineer (IC)

GoTo Group

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Canva - Senior Backend Software Engineer - Java - RPC

Canva

Melbourne, Victoria, Australia (Remote)
1 Month ago
Nielsen Holdings - Content Writer (Editor)

Nielsen Holdings

Mumbai, Maharashtra, India (Hybrid)
1 Month ago
IGN - Reviews Editor, Rock Paper Shotgun

IGN

London, England, United Kingdom (Remote)
3 Months ago
ION - Senior Funds Reporter - Infralogic

ION

New York, New York, United States (On-Site)
6 Months ago
InMobiInMobi - Manager - Research & Thought Leadership

InMobiInMobi

New Delhi, Delhi, India (On-Site)
6 Months ago
ByteDance - Creator Operations (Family & Relationship Category)

ByteDance

Bangkok, Bangkok, Thailand (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Fluxon - Staff Software Engineer

Fluxon

Bengaluru, Karnataka, India (Remote)
6 Months ago
Epic Games - Senior Gameplay Systems Programmer, Fortnite

Epic Games

Cary, North Carolina, United States (On-Site)
3 Months ago
ByteDance - Software Developer Graduate (Routing Verification & Emulation)

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
ByteDance - Senior Software Engineer

ByteDance

San Jose, California, United States (On-Site)
2 Months ago
ByteDance - Backend Engineer Intern, Video-On-Demand

ByteDance

Singapore (On-Site)
1 Month ago
Luxoft - Senior DevOps Engineer

Luxoft

Toronto, Ontario, Canada (On-Site)
4 Months ago
Playrix - Technical Director (Game Project)

Playrix

Ukraine (Remote)
6 Months ago
Every matrix - Java Developer - Middle

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
1 Month ago
Luxoft - Siebel L2 Support Consultant

Luxoft

New Delhi, Delhi, India (Remote)
5 Months ago
Mojang Studios - Java Product Manager

Mojang Studios

Stockholm, Stockholm County, Sweden (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Tel Aviv-Yafo, Tel Aviv District, Israel

Moon Active - Social Media Specialist

Moon Active

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
CrazyLabs - Generative AI Specialist

CrazyLabs

Tel Aviv District, Israel (On-Site)
2 Months ago
NVIDIA - Senior Financial Analyst

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
1 Month ago
NVIDIA - Senior Board Design Hardware Engineer

NVIDIA

Ra'anana, Center District, Israel (On-Site)
1 Month ago
NVIDIA - Senior Software Engineer

NVIDIA

Ra'anana, Center District, Israel (On-Site)
3 Months ago
DraftKings - Senior Software Engineer

DraftKings

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago
Moon Active - Automation Engineer (Java)

Moon Active

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago
Moon Active - Product Manager

Moon Active

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago
NVIDIA - Senior Product Security Architect

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago
PAPAYA - UA Creative Strategist

PAPAYA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Editorial Jobs

Inkittt - Improv Comedian/Host

Inkittt

San Francisco, California, United States (On-Site)
8 Months ago
seeking alpha - Analysis Editor

seeking alpha

United States (Remote)
4 Months ago
Canva - CJKI User Voice AI Knowledge Management Expert

Canva

Beijing, Beijing, China (Remote)
1 Month ago
Sportskeeda - Content Manager - College Basketball

Sportskeeda

India (Remote)
2 Months ago
Btf gmbh - Editorial Intern

Btf gmbh

Cologne, North Rhine-Westphalia, Germany (On-Site)
1 Month ago
Sportskeeda - MMA Anchor

Sportskeeda

India (Remote)
2 Months ago
Sportskeeda - GTA Writer

Sportskeeda

India (Remote)
1 Month ago
The Walt Disney Company - VP Programming Strategy (FX Networks, Freeform & FAST)

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Month ago
Onward Search - UX Copywriter

Onward Search

Westwood, Massachusetts, United States (Hybrid)
1 Month ago
Bohemia Interactive - Technical Writer - Modding

Bohemia Interactive

Prague, Prague, Czechia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

We empower them to build, grow, and monetize in-game apps and mods. Built for creators by creators, Overwolf is uniting the in-game creator community. Our mission is to make sure that creators have everything they need to make a living doing what they love: developing awesome gaming experiences, enjoyed by both gamers and game developers.

 

Ramat Gan, Tel Aviv District, Israel (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Overwolf

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug