General Manager – Interstellar Arc Operation

6 Months ago • 8 Years + • Operations

Job Summary

Job Description

The General Manager will oversee all aspects of the Interstellar Arc, a cutting-edge LBVR attraction in Las Vegas. Responsibilities include operational leadership, ensuring seamless daily operations, maintaining high standards of quality and safety, and managing a multidisciplinary team. The role involves external partner management (F&B, ticketing, merchandising, landlord relations, marketing agencies, OTAs), team management and development, financial oversight, and achieving revenue targets. The GM will also focus on delivering exceptional guest experiences, ensuring compliance, and fostering a positive work culture. This is a crucial leadership position for a flagship attraction with future expansion potential.
Must have:
  • 8+ years operations/general management experience
  • Multidisciplinary team management
  • Vendor/partner relationship management
  • Strong financial acumen and budget management
  • Exceptional communication and leadership skills
Good to have:
  • LBE or VR attraction experience
  • Technical systems familiarity
  • Bachelor's degree in Business, Hospitality, or related field

Job Details


The General Manager (GM) will oversee all aspects of the daily operation and strategic management of the Interstellar Arc experience, a cutting-edge LBVR (Location-Based Virtual Reality) attraction located in District 2 of Area15, Las Vegas. This role is crucial to ensuring operational excellence, delivering exceptional guest experiences, and achieving financial and business growth targets. The GM will lead a multidisciplinary team, collaborate with stakeholders, and manage relationships with key external partners to drive the success of this flagship attraction and support its future expansion.


Key Responsibilities


1. Operational Leadership

  • Ensure seamless day-to-day operations of the Interstellar Arc attraction, maintaining the highest standards of quality, safety, and efficiency.
  • Develop and implement operational policies and procedures tailored to LBVR experiences.
  • Monitor and manage key performance indicators (KPIs), including attendance, revenue, customer satisfaction, and team productivity.

 

2. External Partner Management

  • Food & Beverage (F&B): Oversee coordination with F&B vendors to ensure offerings align with the Interstellar Arc brand and guest expectations. Monitor quality, service, and compliance with health and safety regulations.
  • Ticketing: Collaborate with ticketing platform providers to optimize sales, streamline the booking process, and enhance the guest purchasing experience.
  • Merchandising: Work with merchandising partners to develop and promote branded products that align with the Interstellar Arc theme and drive revenue.
  • Landlord Relations: Act as the primary point of contact with Area15 management, ensuring alignment on operational needs, lease compliance, and shared initiatives.
  • Marketing and Media Agency: Coordinate with external marketing and media agencies to execute campaigns, promote events, and maximize audience reach. Provide input on creative direction to align with brand messaging.
  • Online Travel Agencies (OTAs): Manage relationships with OTAs and other distribution partners to optimize listings, pricing strategies, and visibility to attract local and international visitors.

 

3. Team Management and Development

  • Recruit, train, and supervise a diverse team of operations staff, technicians, and guest service associates.
  • Foster a positive work culture focused on teamwork, innovation, and guest-centric service.
  • Conduct regular performance reviews and provide ongoing coaching and professional development opportunities.

 

4. Financial Oversight

  • Prepare and manage annual budgets for the Interstellar Arc attraction.
  • Track financial performance and implement strategies to meet or exceed revenue targets while controlling costs.
  • Identify opportunities for additional revenue streams, such as sponsorships, partnerships, or events.

 

5. Guest Experience Excellence

  • Ensure that every guest interaction aligns with the high standards of Felix & Paul Studios.
  • Continuously enhance the guest journey by analyzing feedback and implementing innovative solutions.
  • Address guest complaints or operational challenges promptly and effectively.

 

6. Health, Safety, and Compliance

  • Ensure full compliance with local regulations, health and safety protocols, and company standards.
  • Develop and maintain emergency response plans and lead regular safety drills.

 

Qualifications

Essential Skills and Experience

  • Minimum of 8 years in operations or general management, preferably in entertainment, attractions, or hospitality industries in Las Vegas, Nevada
  • Proven ability to manage multidisciplinary teams in high-pressure environments.
  • Experience managing relationships with external vendors and partners across F&B, ticketing, merchandising, and marketing.
  • Strong financial acumen and experience managing budgets and achieving revenue targets.
  • Exceptional communication and leadership skills.
  • Passion for immersive experiences, innovation, and guest engagement.

 

Preferred Qualifications

  • Experience in Location-Based Entertainment (LBE) or Virtual Reality attractions.
  • Familiarity with technical systems and maintenance in a high-tech environment.
  • Bachelor's degree in Business Administration, Hospitality, or a related field (preferred but not required).

 

Location: District 2, Area15, Las Vegas
Reports To: Chief Executive Officer (CEO), Felix & Paul Studios
Employment Type: Full-Time

 

Why Join Us?

At Felix & Paul Studios, you’ll lead a groundbreaking project that redefines immersive entertainment. Be part of a creative, visionary team and help shape the future of VR storytelling for audiences around the world.


How to Apply: Submit your CV and cover letter to careers@felixandpaul.com with the subject line: General Manager – Interstellar Arc Vegas.

Felix & Paul Studios is committed to diversity, equity, and inclusion. We encourage candidates of all backgrounds to apply.


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