General Manager – Interstellar Arc Operation

4 Months ago • 8 Years + • Operations

Job Summary

Job Description

The General Manager will oversee all aspects of the Interstellar Arc, a cutting-edge LBVR attraction in Las Vegas. Responsibilities include operational leadership, ensuring seamless daily operations, maintaining high standards of quality and safety, and managing a multidisciplinary team. The role involves external partner management (F&B, ticketing, merchandising, landlord relations, marketing agencies, OTAs), team management and development, financial oversight, and achieving revenue targets. The GM will also focus on delivering exceptional guest experiences, ensuring compliance, and fostering a positive work culture. This is a crucial leadership position for a flagship attraction with future expansion potential.
Must have:
  • 8+ years operations/general management experience
  • Multidisciplinary team management
  • Vendor/partner relationship management
  • Strong financial acumen and budget management
  • Exceptional communication and leadership skills
Good to have:
  • LBE or VR attraction experience
  • Technical systems familiarity
  • Bachelor's degree in Business, Hospitality, or related field

Job Details


The General Manager (GM) will oversee all aspects of the daily operation and strategic management of the Interstellar Arc experience, a cutting-edge LBVR (Location-Based Virtual Reality) attraction located in District 2 of Area15, Las Vegas. This role is crucial to ensuring operational excellence, delivering exceptional guest experiences, and achieving financial and business growth targets. The GM will lead a multidisciplinary team, collaborate with stakeholders, and manage relationships with key external partners to drive the success of this flagship attraction and support its future expansion.


Key Responsibilities


1. Operational Leadership

  • Ensure seamless day-to-day operations of the Interstellar Arc attraction, maintaining the highest standards of quality, safety, and efficiency.
  • Develop and implement operational policies and procedures tailored to LBVR experiences.
  • Monitor and manage key performance indicators (KPIs), including attendance, revenue, customer satisfaction, and team productivity.

 

2. External Partner Management

  • Food & Beverage (F&B): Oversee coordination with F&B vendors to ensure offerings align with the Interstellar Arc brand and guest expectations. Monitor quality, service, and compliance with health and safety regulations.
  • Ticketing: Collaborate with ticketing platform providers to optimize sales, streamline the booking process, and enhance the guest purchasing experience.
  • Merchandising: Work with merchandising partners to develop and promote branded products that align with the Interstellar Arc theme and drive revenue.
  • Landlord Relations: Act as the primary point of contact with Area15 management, ensuring alignment on operational needs, lease compliance, and shared initiatives.
  • Marketing and Media Agency: Coordinate with external marketing and media agencies to execute campaigns, promote events, and maximize audience reach. Provide input on creative direction to align with brand messaging.
  • Online Travel Agencies (OTAs): Manage relationships with OTAs and other distribution partners to optimize listings, pricing strategies, and visibility to attract local and international visitors.

 

3. Team Management and Development

  • Recruit, train, and supervise a diverse team of operations staff, technicians, and guest service associates.
  • Foster a positive work culture focused on teamwork, innovation, and guest-centric service.
  • Conduct regular performance reviews and provide ongoing coaching and professional development opportunities.

 

4. Financial Oversight

  • Prepare and manage annual budgets for the Interstellar Arc attraction.
  • Track financial performance and implement strategies to meet or exceed revenue targets while controlling costs.
  • Identify opportunities for additional revenue streams, such as sponsorships, partnerships, or events.

 

5. Guest Experience Excellence

  • Ensure that every guest interaction aligns with the high standards of Felix & Paul Studios.
  • Continuously enhance the guest journey by analyzing feedback and implementing innovative solutions.
  • Address guest complaints or operational challenges promptly and effectively.

 

6. Health, Safety, and Compliance

  • Ensure full compliance with local regulations, health and safety protocols, and company standards.
  • Develop and maintain emergency response plans and lead regular safety drills.

 

Qualifications

Essential Skills and Experience

  • Minimum of 8 years in operations or general management, preferably in entertainment, attractions, or hospitality industries in Las Vegas, Nevada
  • Proven ability to manage multidisciplinary teams in high-pressure environments.
  • Experience managing relationships with external vendors and partners across F&B, ticketing, merchandising, and marketing.
  • Strong financial acumen and experience managing budgets and achieving revenue targets.
  • Exceptional communication and leadership skills.
  • Passion for immersive experiences, innovation, and guest engagement.

 

Preferred Qualifications

  • Experience in Location-Based Entertainment (LBE) or Virtual Reality attractions.
  • Familiarity with technical systems and maintenance in a high-tech environment.
  • Bachelor's degree in Business Administration, Hospitality, or a related field (preferred but not required).

 

Location: District 2, Area15, Las Vegas
Reports To: Chief Executive Officer (CEO), Felix & Paul Studios
Employment Type: Full-Time

 

Why Join Us?

At Felix & Paul Studios, you’ll lead a groundbreaking project that redefines immersive entertainment. Be part of a creative, visionary team and help shape the future of VR storytelling for audiences around the world.


How to Apply: Submit your CV and cover letter to careers@felixandpaul.com with the subject line: General Manager – Interstellar Arc Vegas.

Felix & Paul Studios is committed to diversity, equity, and inclusion. We encourage candidates of all backgrounds to apply.


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About The Company

Les Studio Felix & Paul est un créateur d'expériences de divertissement immersives primé aux EMMY® Award voué à la production d’expériences en réalité virtuelle, réalité augmentée et réalités mixtes engageantes, innovantes et inédites destinées à des publics du monde entier.

- Des collaborations avec des leaders et des artistes de renommée mondiale (NASA, SpaceX, le président Barack Obama et Michelle Obama, le président Bill Clinton, Eminem, Wes Anderson et bien d'autres).

- Des productions originales (La série Space Explorers, Traveling While Black, MIYUBI, la série Nomads, Strangers with Patrick Watson et la série The Confessional)

- Des productions avec des franchises existantes (Jurassic World, Cirque du Soleil et les films Wild et Isle of Dogs de Fox Searchlight.)

 

Le contenu du studio est disponible pour la distribution dans une gamme de formats comprenant la réalité virtuelle (VR), la projection mobile à 360 degrés, la projection en dôme à 360 degrés, les expositions VR itinérantes et le visionnage de vidéos en 16:9. Une expérience révolutionnaire de réalité augmentée (AR) est également en cours de production.

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Felix & Paul Studios is an EMMY® Award-winning creator of immersive entertainment experiences, creating unparalleled, highly engaging and inspired virtual reality, augmented reality and mixed reality experiences.


- Collaborations with world-renowned leaders and performers (NASA, SpaceX, President Barack Obama and Michelle Obama, LeBron James, President Bill Clinton, Eminem, Wes Anderson, and more). 

- Original productions (The Space Explorers series, Traveling While Black, MIYUBI, the Nomads series, Strangers with Patrick Watson and The Confessional series.)

- Productions with existing franchises: Jurassic World, Cirque du Soleil and Fox Searchlight’s Wild and Isle of Dogs.

 

The studio’s content is available for distribution in a range of formats including virtual reality (VR), 360-degree mobile, 360-degree dome projection, traveling VR exhibitions

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