Global Service Desk, Tier I
Job Summary
Job Description
The Global Service Desk, Tier I role at Exabeam involves providing comprehensive IT support to internal teams. The candidate will address requests related to laptops, mobile devices, and application issues for end-users. Responsibilities include tracking requests, providing assistance, troubleshooting hardware, software, and network issues, managing IT inventory, and supporting the onboarding process for new hires. The role requires strong communication, customer service skills, and the ability to work in a fast-paced environment, partnering with infrastructure operations, cybersecurity, and applications teams.
Must have:
- Real-world hands-on experience with IT technologies.
- 6-18 months of desktop support experience to internal users is preferred.
- Experience with desktop support on Windows and macOS.
- Basic experience supporting online conferencing technology with Microsoft Teams.
- Basic experience supporting Google Workspace and Microsoft Office 365.
Perks:
- Extensive medical, dental and vision coverage to meet your healthcare needs and employer Health Savings Account contribution to help pay for health expenses now or in the future
- Generous 401(k) employer match to help you save for your future
- Paid Time off including “take what you need” flex time, volunteer day of service, your birthday, parental leave, holidays and more
- Widespread learning center for career planning and skill development to grow your career
- A culture of passionate, diverse, committed professionals
9 skills required
Job Details
Description
About Exabeam
Exabeam is a global leader in intelligence-driven and automated cybersecurity solutions that power modern security operations. As a pioneer in threat detection, investigation, and response (TDIR), Exabeam helps organizations proactively manage and mitigate cyber risk. Learn more at www.exabeam.com.
Position Overview
The ideal candidate will support Exabeam’s global team by responding to requests supporting laptops, mobile devices, and application issues for end users. This is an entry to mid-level role that will provide both remote and onsite support at Exabeam's Brommfield, CO Headquarters.
As Global Service Desk, Tier I at Exabeam, you will play a key role in providing comprehensive IT support to our internal teams. The ideal candidate is someone who is eager to develop their knowledge in general IT technical support and is able to juggle multiple requests at one time. This position requires strong communication and customer service skills, as well as an ability to work in a dynamic and fast paced environment.
This position will partner with the infrastructure operations, cybersecurity, and applications teams to ensure Exabeam tools are operating efficiently and securely.
Responsibilities:
- Track requests within a ticketing system in an organized and reportable manner
- Provide quick and effective assistance for internal teams
- Handle local and remote employee requests; troubleshoot issues with hardware, software, applications, and network connectivity
- Track IT inventory, procurement, and refresh of software and hardware assets
- Partner with HR and Recruiting teams to support the onboarding process for new hires, including hardware setup and application access
Requirements:
- Real-world hands-on experience with IT technologies.
- A minimum of 6-18 months of experience providing face-to-face desktop support to internal users is preferred
- Experience with desktop support on Windows and macOS
- Basic experience supporting online conferencing technology with Microsoft Teams
- Basic experience supporting Google Workspace and Microsoft Office 365. Experience with Active Directory is a plus.
- Experience providing support to remote and geographically-distributed users
- Strong written and verbal communication skills and ability to establish and maintain strong working relationships with business groups
- Ability to prioritize tasks and work independently, while closely collaborating with team members
- Technical curiosity and ability to work in a fast-paced environment that will challenge organizational and time management skills
- Ability to learn while producing positive results for employees
- Exabeam Total Rewards offers you:
(Subject to applicate eligibility requirements)- Extensive medical, dental and vision coverage to meet your healthcare needs and employer Health Savings Account contribution to help pay for health expenses now or in the future
- Generous 401(k) employer match to help you save for your future
- Paid Time off including “take what you need” flex time, volunteer day of service, your birthday, parental leave, holidays and more
- Widespread learning center for career planning and skill development to grow your career
- A culture of passionate, diverse, committed professionals
The annual starting salary for this position is between $62,000 - $72,000 annually, depending on experience and other qualifications of the successful candidate.Bring your Whole Self to Work!
Diversity, equity, and inclusion are at the core of who we are. At Exabeam, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.Exabeam is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.Exabeam and LogRhythm have merged. You can learn more about our cybersecurity powerhouse here.
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