Inside Sales Representative

Inside Sales Representative 

Full-time | Sales - Rental  | Location – Grayslake, IL | Pay: $22/hour |Schedule 7:30AM - 4:30PM

Build and maintain strong customer relationships through proactive communication and personalized support. Identify sales opportunities and provide value-added solutions to corporate accounts. Collaborate with internal teams to ensure timely and comprehensive customer service

ABOUT TVH

TVH Parts Co. is a leading provider of quality replacement parts and accessories for the material handling and industrial equipment industries. With a global presence and a commitment to exceptional customer service, TVH Parts Co. strives to exceed customer expectations by providing innovative solutions and unparalleled support.

Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.

YOUR ROLE AND RESPONSIBILITIES

As an integral part of our Inside Sales team at TVH Parts Co., your responsibilities will encompass a range of duties aimed at growing and maintaining customer relationships while driving sales objectives. Here's what you'll be doing:

• Conduct inbound and outbound calls to existing and potential customers, ensuring compliance with daily outbound talk time requirements.

• Utilize your expertise in domestic sales processes, as well as material handling and industrial parts, to effectively identify customer needs and present suitable products and services.

• Cultivate and nurture strong customer relationships, seizing sales opportunities to meet required sales objectives.

• Navigate and retrieve information from company ERP and CRM systems to verify product price and availability, and handle customer feedback and action items.

• Proactively inform customers about any backordered items and provide estimated delivery dates to manage expectations.

• Gather necessary claims information from customers and accurately enter it into company sales systems as required.

• Prospect and assess leads through various channels like outbound calls, emails, etc., to generate potential sales opportunities.

• Maintain and strengthen relationships with existing customers, gaining insights into their needs and offering tailored solutions.

• Communicate product features, benefits, and pricing effectively to customers to drive sales and achieve revenue targets.

• Collaborate closely with the outside sales team to bolster their efforts and ensure a seamless customer experience.

• Utilize CRM software proficiently to manage customer interactions, monitor sales activities, and track performance metrics.

• Stay abreast of industry trends, market dynamics, and competitor activities to identify new avenues for growth and maintain a competitive edge.

• Actively participate in sales meetings, training sessions, and networking events to enhance your product knowledge and refine your sales skills.

In this role, you'll play a vital part in our sales operations, contributing to our continued success in delivering exceptional service and achieving sales objectives.

HOW TO SUCCEED

• Must possess a minimum of 3 years’ work experience in a Customer Support or other applicable customer service/inside sales role

• Proven experience in inside sales or telesales, preferably in a B2B environment.

• Strong sales acumen with a track record of achieving and exceeding sales targets.

• Excellent communication and negotiation skills with the ability to effectively engage with customers and build rapport.

• Results-oriented mindset with a focus on driving revenue growth and maximizing sales opportunities.

• Proficiency in CRM software and Microsoft Office suite.

• Ability to work independently and as part of a team in a fast-paced environment.

• A positive attitude, resilience, and a passion for delivering exceptional customer service.

• Demonstrate proficient understanding of material handling and industrial parts industry, parts, customers, suppliers, and vendors.

• Demonstrate proficient knowledge and ability to handle credit card processing.

• Demonstrate proficient understanding and demonstrating inside sales techniques including cold calling, customer qualification, and customer acquisition.

• Demonstrate proficiency using a company ERP (Enterprise Resource Planning) and CRM (customer relationship management) system.

BENEFITS

You’ll be part of a people-centric culture, where your well-being matters.  Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers. 

We also offer:

• Hybrid work schedule

• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

• On-site restaurant, café, pre-school, fitness/social area, employee gardens and more. 

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

> APPLY NOW!