About Crunchyroll
WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
About the role
We seek a highly motivated, technically talented individual with a proven flair for customer service to join our IT Team. The Information Technology team supports tools and services for the corporate employee base. As an IT Operations Tech, you will be responsible for super-serving our customers, promoting and maintaining IT Service availability, and participating in projects geared toward service improvements.
Technology
- Bachelors in a Technical field, or equivalent work experience
- 2+ years of proven Helpdesk or Workstation Support experience
- Proficiency in solving Mac laptop and OS and PC workstation & Windows OS issues
- Familiarity with a hosted or SaaS infrastructure and its configuration and maintenance
- Google Workspace administration experience
- Experience with trouble ticket tracking software
People
- Experience with verbal and written communication
- Customer service-centric skills with the ability to effectively connect with both technical and non-technical team members
Process
- Proficiency with Incident Management, including triaging, prioritizing, and resolving issues promptly, conforming to SLA guidelines
- Proficiency with inventory management processes, including procurement, preparation, distribution, tracking, and recovery
- Sensitivity toward handling and exposure of personal data and intellectual property
- Demonstrable ability to work independently as well as on a dynamic tea
In this role you will report to the Director of IT Operations.
We are considering applicants for the location of Dallas, Texas.
About You
You are driven, technically proficient, love customer-facing interactions, have a track record of handling multiple systems, and effectively communicate with end users. You have the tenacity to keep systems functioning while building on your knowledge and suggesting improvements in the areas you support. Your work has a history of balancing priorities and enabling strategic decisions and scalability by leadership. If this sounds like you, we want to add you to our highly technical team!
About the Team
The Global Information Technology Team supports the tools and services the employee base utilizes daily. We are highly regarded, friendly, and skilled specialists who are driven to help others. And, of course, we love anime.
#LifeAtCrunchyroll #LI-onsite
About our Values
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
-
Courage. We believe that when we overcome fear, we enable our best selves.
-
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
-
Service. We serve our community with humility, enabling joy and belonging for others.
-
Kaizen. We have a growth mindset committed to constant forward progress.
Our commitment to diversity and inclusion
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
