Security Operations Center Operator (Full-Time)

3 Months ago • All levels • Operations

Job Summary

Job Description

The Security Operations Center (SOC) Operator at Sphere Entertainment Co. is responsible for monitoring and responding to security incidents across various venues and offices. Duties include monitoring cameras and alarms, dispatching security personnel and emergency services, managing access control, and analyzing potential threats from social media. The role requires strong troubleshooting skills in CCTV, access control systems, and security software. The operator will communicate effectively with leadership and other departments, maintaining detailed records and escalating incidents as needed. This position demands excellent problem-solving and communication skills, along with a professional demeanor and the ability to handle sensitive information.
Must have:
  • Strong CCTV, Access Control & Security Software understanding
  • Detail-oriented, organized, and able to multi-task
  • Problem analysis, cause identification & solution implementation
  • Excellent organizational & time management skills
  • Proficient in MS Office, data metrics creation & reporting
  • Professional demeanor & excellent customer service skills
  • Ability to work independently and as a team player
  • Ability to work flexible schedule including nights, weekends & holidays
Good to have:
  • SOC experience
  • Knowledge of Social Media Monitoring tools

Job Details

Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.

Who are we hiring? 

The Security Operations Center (SOC) Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and/or employees. The successful candidate will be a problem solver, possess critical thinking skills and be detail oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The SOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The SOC operator supports the MSG Sphere, headquarters, and appropriate field Venues as they prepare for, respond to, and recover from both crisis and non-crisis incidents.

What will you do? 

  • The SOC Operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.
  • The SOC Operator is responsible for monitoring various Social Media tools to assist in identifying threats and/or risks to the organization.
  • The SOC Operator will respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone, radio and/or software systems provided by MSG.
  • The SOC Operator maintains various records of communications and events.
  • Evaluate incidents that may impact employees, venues, or offices and escalate accordingly to security management and subsequently to other business units as necessary.
  • The SOC Operator communicates and disseminates information, using established communication vehicles, to key partners using best practices.
  • Able to manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
  • The SOC Operator takes an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.

What do you need to succeed?

  • Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms utilized by the organization.
  • Must be detail-oriented, organized with the ability to multi-task in a fast-paced, deadline-oriented environment.
  • Ability to analyze problems, identify causes, and implement results-oriented solutions.
  • Excellent organizational and time management skills.
  • Must possess strong computers skills with a strong proficiency in MS Office and an ability to create data metrics and reports.
  • A professional demeanor, along with excellent customer service skills
  • Ability to work independently while also being a team player.
  • SOC experience with strong knowledge of CCTV, Access Control, and Social Media Monitoring tools preferred.

Special Requirements

  • Ability to influence people who do not report to you to assist in completing projects.
  • Ability to work a flexible schedule inclusive of days, nights, weekends and holidays.
  • Certifications
    • Sheriff’s Card

#LI-Onsite

Hourly Pay Range
$28$28 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.

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About The Company

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Las Vegas, Nevada, United States (On-Site)

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