IT Support Engineer

2 Weeks ago • 2 Years + • Administrative

Job Summary

Job Description

This IT Support Engineer role at Evolution involves first/second-line support for internal users and contractors. Responsibilities include installing and troubleshooting hardware (laptops, workstations, printers, mobile devices), configuring operating systems (Windows, Mac, Linux), managing user accounts (OKTA, AD, Azure AD, o365), performing network tasks (patching, device installation), managing IT assets, working with facility and security teams, and improving local IT infrastructure. The position requires experience with various operating systems and business software, along with a strong understanding of IT procedures and security principles. You'll also provide service operations, maintenance, and reporting, ensuring service availability and security requirements are met.
Must have:
  • First/second-line IT support
  • Hardware/software troubleshooting
  • OS configuration (Windows, Mac, Linux)
  • User account management
  • Network tasks & asset management
  • IT security knowledge
  • 2+ years user device support experience
Good to have:
  • IT certifications
  • Enterprise experience

Job Details

Company Description

About Us

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 17,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).

Job Description

  • First/Second line IT support for company internal users and contractors.
  • Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment
  • Configuring, administering, and updating Windows, MAC, and Linux operating systems on user devices.
  • Managing user device environment using user device management tools.
  • Creating and managing user accounts in OKTA, AD, Azure AD, o365, and other systems.
  • Physical network-related tasks (patching, device installation, ports assignment).
  • Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
  • Keeping an inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning.
  • Working closely with the facility and security teams to resolve security issues.
  • Constant development and improvements of local IT infrastructure.
  • Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware
  • Accounts management.
  • Providing IT assets management according to internal procedures.
  • Providing service/system operations and regular/ad-hoc maintenance to ensure fulfillment of service availability and security requirements.
  • Providing accurate service/system metrics data and reporting on service/system availability, capacity, and security.
  • Timely issues resolution, escalation to third-party suppliers, and problem analysis and resolution.
  • Provisioning system updates and deployments according to respective internal procedures.
  • User request fulfillment according to established SLAs.
  • Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.

Qualifications

  • Secondary (higher, special etc.) education.
  • Good fluent written and spoken English.
  • Good communication and presentation skills
  • Ability to create structured documentation
  • Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions
  • Fundamental IT skills – hardware, OS, applications, networking, security.
  • Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
  • At least 2 year experience in supporting user IT devices hardware and software.
  • Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.
  • Fundamental knowledge of IT procedures and security principles.
  • Certifications on IT systems administration/support preferred.
  • Enterprise employment experience preferred.

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About The Company

Evolution is a world-leader in product innovation and advanced IT-solutions for video streamed live casino. Our code runs 24/7/365 serving millions of users globally and processing financial transactions of thousands of EUROs every second.  

Evolution AB (publ) is listed on Nasdaq Nordic with a MCAP of over EUR 20B.


The company was founded in 2006, inspired by the world-renowned casino in Monte Carlo. Using the rapidly emerging technology, Evolution founders wanted to bring the excitement from the live player experience in to the home. From that came our brand promise of delivering a product which was AS REAL AS IT GETS, and our key corporate value ALIVE.


Today, more than 13,000 EVOlutioneers work in the company’s sites across 5 continents. With an ever-growing world-wide demand for our innovative product and high quality services, we look for more high performing talent with a team player mindset and diverse skillsets and backgrounds. 


Please read our Privacy and Cookies policies below before submitting any personal data to us: https://www.evolution.com/privacy-policy & https://www.evolution.com/cookies-policy


Followers must be 18+.  

http://gambleaware.co.uk Please gamble responsibly. 🔞 


Evolution is licensed and regulated by the Malta Gaming Authority under licence MGA/B2B/187/2010 issued on 01 of August 2018. Evolution is also licensed and regulated in many other jurisdictions such as the United Kingdom, Belgium, Canada, Romania, South Africa, and others.

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