IT Technician 1

2 Weeks ago • 2 Years + • Administrative

Job Summary

Job Description

The IT Technician 1 is the first point of contact for troubleshooting software and hardware issues. Responsibilities include providing exceptional customer support, assisting Tier 2 technicians, managing user onboarding/offboarding, handling user permissions, laptop imaging, and troubleshooting printer/scanner issues. The role requires strong communication and problem-solving skills, experience with IT networks and systems, and the ability to adapt to changing priorities. Additional duties include administrative tasks, participation in IT meetings, and contributing to process improvement initiatives.
Must have:
  • Troubleshooting software/hardware
  • Exceptional customer support
  • User onboarding/offboarding
  • IT network & systems knowledge
  • Strong communication skills
Good to have:
  • Monitoring production systems
  • Performance testing
  • International IT team experience
Perks:
  • Amazing benefits
  • Opportunities for learning and growth

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

Duties 

  • Serves as a first contact for troubleshooting software/hardware issues within the organization 

  • Deliver exceptional customer support by actively listening, understanding customer issues, and providing effective problem-solving solutions 

  • Assists Tier 2 technicians on various tasks as needed 

  • User onboarding and offboarding 

  • User permission changes 

  • Laptop imaging 

  • Troubleshooting printer, scanner, and label maker issues 

  • Performs other administrative and technical duties as assigned 

  • Participates in meetings with other regional IT resources 

  • Provides input on improving existing processes 

 

Job Requirements 

  • Associate’s degree or two years related experience and/or training 

  • Experience installing, configuring, documenting, testing, training, and supporting applications and hardware 

  • Familiarity with IT network, systems, and security principles and best practices 

  • Well organized and can adjust to rapidly changing priorities 

 

Other Required Skills 

  • Communicates well between cross functional teams 

  • Has strong presentation and written communication skills 

  • Brings a continuous improvement mindset to his/her job 

  • Excellent organizational and time management skills 

 

Experience With The Following 
Bonus Skills 
 

  • Monitoring production systems 

  • Performance testing 

  • Work experience with international IT teams. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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