Italian Player Support

10 Hours ago • All levels

About the job

SummaryBy Outscal

Italian Player Support Advocate needed for remote role. Fluent in Italian & English, excellent communication, technical problem-solving, and gaming experience are essential. Ensure customer queries are resolved promptly and professionally.

Description

Title: Player Support Advocate

Location: Remote | Work from Home

Familiarisation/Training: Fully Paid

Start Date: December - January

What you’ll be doing:

  • Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
  • Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
  • Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
  • Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
  • Working with your colleagues across the wider global customer community to identify trends in customer queries.

Requirements

  • Fluency in the language you are applying for & English, particularly reading & writing.
  • Excellent attention to detail, strong communication skills, and knowledge of Computers.
  • Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
  • A logical, methodical approach with good analytical and problem-solving skills.
  • Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
  • Experience in playing consoles and or PC gaming is advantageous.
  • Be comfortable discussing technical faults/issues relating to game consoles/PCs.
  • Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT.

PC requirements:

    • An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
    • A minimum of 4 GB RAM memory.
    • Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
    • An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
    • A screen with at least a 1080p Full HD display. External monitors are acceptable.
    • A (smart)phone usable for two-factor authentication that runs at least:
    • Android 9 or newer.
    • Apple iOS 15 or newer.
    • Your own Webcam, Headset and Laptop/PC.
    • Your own separate and private working area with a comfortable table and chair.

About The Company

We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 30 years, providing industry-leading services to every part of the globe.


We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion. 

8,500+ passionate gamers

650+ top developers and publishers as clients

5.3 million hours QA testing

7 year average client partner tenure

2,500+ LQA titles


PTW is a boutique games services company with over 40 offices in 16 countries worldwide. Our range of services include quality assurance, localization, player support, community management, art production, game development, and audio production services.


We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale. 


PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657. 


The PTW family of brands includes SIDE, 1518 Studios and Entalize

View All Jobs

Similar Skill Jobs

comeon-group - IT Support Specialist

Stockholm County, Sweden (Hybrid)

Blizzard Entertainment - Associate Software Engineer, Production Technology

California, United States (Hybrid)

PENN Interactive - Staff Identity & Access Management Engineer

Pennsylvania, United States (Hybrid)

Nagarro - Senior Analyst

Philippines (Remote)

Vimeo - Manager, Engineering, iOS

Tel Aviv District, Israel (On-Site)

anthology - Senior Security Operations Engineer

Karnataka, India (On-Site)

anthology - Senior Security Operations Engineer

Tamil Nadu, India (On-Site)

Nightfall AI - Endpoint Engineer

Karnataka, India (On-Site)

Hasbro - Systems Administrator

Washington, United States (On-Site)

Trellix - Staff Security Researcher - EDR

Karnataka, India (On-Site)

Jobs in Poland

Lucid Reality Labs - Technical Artist (Unity)

Poland (On-Site)

Joyteractive - Marketing Analyst

Poland (Remote)

Techland - Senior Tech QA Analyst

Poland (On-Site)

People Can Fly - Lawyer

Poland (On-Site)

Social Discovery Group - Senior Lawyer

Poland (Remote)

People Can Fly - Senior Level Designer

Poland (Remote)

People Can Fly - Quest Designer

Poland (On-Site)

Customer Service Jobs

umusic - Representative, eCommerce Fan Services

Pennsylvania, United States (On-Site)

Aristocrat Gaming - Field Service Technician/Deployment

Melbourne, Vic, Au (On-Site)

Keywords Studios (Player Support) - Support Bar Analyst

Metro Manila, Philippines (On-Site)

Keywords Studios (Player Support) - Support Bar Analyst

Metro Manila, Philippines (Hybrid)

Aristocrat Gaming - VIP Customer Service Agent

California, United States (Hybrid)

wmeimg - Guest Services Representative-Processing

North Carolina, United States (On-Site)

Maersk Careers - 4PL Specialist

Metro Manila, Philippines (On-Site)

The Pokemon Company International - Logistics Coordinator (12-month Fixed Term)

North Carolina, United States (Hybrid)

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug