Lead Project Manager

Loyalty Juggernaut Inc. (LJI) is a Silicon Valley-based product company, founded by industry veterans with decades of expertise in CRM, Loyalty, and Mobile AdTech. With a global footprint spanning the USA, Europe, UAE, India, and Latin America, we are trusted partners for customer centric enterprises across diverse industries including Airlines, Airport, Retail, Hospitality, Banking, F&B, Telecom, Insurance and Ecosystem.

As pioneers in next-generation loyalty and customer engagement solutions, we are not just transforming loyalty—we are redefining it. With a passion for innovation and a commitment to excellence, LJI is reshaping the loyalty landscape, enabling enterprises to create meaningful, long-lasting relationships with their customers. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem.

At the core of our innovation is GRAVTY®, a revolutionary Digital Transformation SaaS Product that empowers multinational enterprises to build deeper customer connections. Designed for scalability and personalization, GRAVTY® delivers cutting-edge loyalty solutions that transform customer engagement across diverse markets.

Our Impact:

• 400+ million members connected through our platform.
• Trusted by 100+ global brands/partners, driving loyalty and brand devotion worldwide.

Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty!!

Explore more about us at www.lji.io.

SUMMARY

The Project Manager oversees the GRAVTY® implementation projects for LJI clients and also functions as a Scrum Master for the Agile lifecycle projects. This is a role within an extensive program of work with multiple value streams, multiple Agile teams, and cross-functional alignment with various teams across the business.

The key aspect of this role is to continuously improvise in LJI’s ways of managing client implementation projects, have a passion to innovate and a positive energy towards working with multiple teams, through adherence to sound governance. The role will be reporting to the head of PMO function, working in close coordination with the client delivery teams.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

Project (Value Stream) Delivery:

• Oversee project management of new/enhanced implementations: you will ensure that the delivery oversight of the project is aligned with the objectives already set forth by the business.
• Value Stream Launch Readiness (Go/No-Go): Ensure launch readiness for your value stream for new and enhanced implementations or in the oversight of operational excellence for your client.
• Ensure delivery momentum and delivery velocity: As you improve in your role, you will be able to influence and make decisions on the delivery teams to improve velocity, by working with other scrum masters and product owners.
• Support project stakeholder management: As within many large groups, stakeholder management is essential to success. You will need to develop positive and good relationships with many different levels of operational and management stakeholders from many different backgrounds, both within and outside LJI.

Agile Team / Scrum Master Function

• Lead 3-4 scrum teams through the iteration process and enable them to become more self-organized and autonomous against the sprint plans.
• Ensure that sprint backlog grooming and planning are optimized.
• Lead all types of Agile ceremonies, optimizing their internal workings and ensuring alignment on showcases with key stakeholders.
• Ensure that all deliverables and milestones are tracked against the PI schedule and that changes (if any) are communicated with the RTE, PO, PMs and program delivery manager.
• Check deliverables against requirements to ensure compliance with functional specification and expectation(s) of stakeholders.
• Guide the teams in implementing the Agile methodology and SCRUM practices, also acting as a knowledge broker on the adoption of delivery excellence.
• Help the scrum team achieve higher levels of SCRUM maturity.
• Remove impediments and coach the scrum team on removing impediments.
• Focus on developing high performing, long-lived teams for many of the core products and services teams.
• Support the product owner and provide education where needed on Agile practices, from backlog grooming, story point estimating, and t-shirt sizing in PI.
• Supports SAFe adoption –The Scrum Master supports the overall adoption of SAFe across the enterprise by coaching stakeholders and other non-agile teams on effective interactions with agile teams, participating in the Scrum Master Community of Practice.

Governance

• Governance Framework Champion: Function as the prime conduit within the Agile teams teams for adherence to the project’s governance framework for the loyalty business, which acts as an enablement and assurance function for the business, its knowledge base and processes.
• Cross-Functional / Inter-departmental Coordination: Continuously improve the communication across teams and departments, especially with inter-department, cross-functional Agile teams. Participate or run the SoS on a regular basis to ensure alignment, clarity and transparency of delivery.
• Support knowledge sharing: Plan and facilitate knowledge sharing / coaching sessions with a focus on creating collaborative experiences and reinforcing best practices to enable and support business delivery teams.
• Risk Management: Ensure that sprint RAIDs for each team are updated on the central risk register and the details are clearly escalated to the correct key stakeholders.

Innovation

• Evangelist for improving processes: Act as a servant-leader to the project/functional teams, always thinking of ways to improve, enhance and change the way that teams and the project itself functions. Promote a spirit of transparency, collaboration and open-mindedness.
• Innovation guardrails: Encourage teams to push their boundaries as they strive to increase performance, and yet keep them within the bounds of capability, function and of the initiative on which they are working.

Definition of Success

• Execution of projects to a high quality, on time and to budget.
• Promoting and inculcating Lean-Agile practices across the teams, ensuring that teams adopt the new way of working
• Efficiency of the team working on delivery through use of advanced tools and methodologies.
• Sprint estimation is increasingly more accurate and team velocity climbs to a high performing level.
• Accurate and transparent tracking of delivery activities, status, risks and blockers on a timely basis & with the right stakeholders.
• Participate in and help coordinate successful PI planning workshops.
• Positive feedback from internal stakeholders on loyalty cross-functional and cross-business units.
• Performance and personal development of the team.

Functional/Technical Competencies

• Advanced Microsoft Office skills
• Project management tools and process skills - primarily JIRA, Confluence, Smartsheet
• Wide experience with cloud tools and able to implement change using new platforms and technologies.

Personal Characteristics and Required Background:

• Excellent team leadership skills with experience leading multi-disciplinary, high performance teams.
• A problem-solver, able to analyze and think quickly to resolve delivery problems and balances inter-personnel issues well to maintain an upbeat and positive attitude.
• Understands the servant-leader model of team leadership.
• Able to adapt to a changing environment, self-motivated and a person the team seek out for help and mentoring.
• Excellent written and verbal communication skills in English.

Minimum experience

• 10 to 15 years of work experience as a Project Manager. Loyalty domain experience will be an added advantage.
• 5+ years of experience in a similar role as a Scrum Master in medium to large projects
• Demonstrable experience managing cross-functional stakeholders.

Minimum Qualifications/education

• Bachelor’s degree in engineering(CSE/IT) and MBA would be an added advantage.
• Certified SCRUM master qualification.
• Additional role related, industry qualification preferred, e.g. PMP, Agile, Lean, CI.