Luxury Retail Sales
Job Summary
Job Description
The Luxury Retail Specialist is responsible for providing an exceptional client experience and adhering to the company's mission. Responsibilities include providing a welcoming experience, managing client interactions, achieving sales goals, maintaining inventory, and following opening/closing procedures. The role involves working retail hours, including evenings, weekends, and holidays, ensuring a client-centric approach to sales. The specialist is expected to build and maintain client relationships and provide excellent service, including answering phones and scheduling appointments.
Must have:
- Extensive customer service experience in retail.
- Sales experience.
- Ability to build lasting customer relationships.
- Basic knowledge of luxury handbags and accessories.
- Excellent verbal and written communication skills.
- Strong attention to detail.
Perks:
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long Term Disability Insurance
- Employee Discount
3 skills required
Job Details
FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity
The Luxury Retail Specialist is responsible for delivering a client experience at the highest level and understands the importance of following a company mission and vision while delivering results in sales with a client-centric philosophy. Is available to work traditional Retail operating hours that may include weekends, evenings and holidays. Responsibilities include:
- Provide a best in class luxury experience. Includes a warm welcome, tour of facility, ipad set up, and support throughout shopping and selling experience. This is measured by established conversion and client satisfaction goals.
- Clienteling Responsibilities: Achieve Sales Goals Through Required Outreach: Previous weeks appointments, BOPS, SF Scheduler follow up, Geo Targeted Online Clients. Build and maintain a personal book of clients through establishing relationships 1-10-30 cadence
- Follow inventory guidelines (product location, tethering items for security), overall visual standards (tags tucked in, straps tucked in, and displays being returned to the proper area after showing to clients.) and daily opening and closing procedures.
- Provides excellent service including: answering phones, greeting clients, scheduling appointments and managing drop offs.
- Other duties as assigned.
What We’re Looking For
- Extensive customer service experience in the retail space
- Sales experience
- Proven ability to build strong and long lasting customer relationships
- Basic knowledge of high-end luxury handbags and accessories
- Excellent verbal and written communication skills
- Strong attention to detail
What We Offer
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long Term Disability Insurance
- Employee Discount
Store Hours: Fashionphile's Carlsbad outlet is open Monday - Thursday from 10am - 7pm, Friday and Saturday from 10am - 8pm, and Sunday from 11am - 7pm. This position involves rotating shifts, with a focus on evenings or mid-day schedules.
Pay Rate: This position begins at $18.00/HR for all New Hires into FASHIONPHILE's Carlsbad Outlet location + uncapped commission.
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