Solutions Architect

Job Description

• Own the technical relationship with assigned accounts from onboarding through adoption and expansion.
• Proactively engage with client-side technical stakeholders to understand their infrastructure, digital transformation goals, and success metrics.
• Lead technical workshops and deep-dive architecture sessions to align Insider solutions with client business objectives.
• Run pilots and proof-of-concept (PoC) initiatives to demonstrate business value and drive successful production rollouts.
• Troubleshoot and resolve technical issues during implementation and ongoing use, in close collaboration with internal engineering and product teams.
• Escalate and manage technical blockers efficiently, facilitating solutions by leveraging cross-functional expertise.
• Advocate for customer needs and business use cases within the Insider product team.
• Share best practices to guide long-term customer strategy and help them maximize the impact of Insider solutions.

What we expect from you?

• Proven experience in complex technical solution design, system architecture, or implementation of SaaS platforms.
• Proven ability to build trusted relationships with senior IT leaders and influence technical decision-making in large or strategic client accounts.
• Strong project and stakeholder management skills, including experience with pilots, proof of concepts, and scalable deployments.
• Technical knowledge with cloud infrastructure, hybrid systems, and system integration best practices.
• Knowledge of one or more of the following technologies: JavaScript, HTML, CSS, REST APIs, XML, database technologies.
• Experience with marketing technologies, SaaS platforms, mobile applications, or API integrations is strongly preferred.
• Familiarity with webhooks, CDPs, or personalization engines is a plus.
• Excellent communication skills, both written and verbal, with the ability to translate complex technical ideas into actionable business solutions.

While we are conquering the world, we are offering you;

• a chance to work in an international, diverse, and inclusive environment,
• “Tech Talks” with famous and groundbreaking people from the software world,
• to be part of an industry that’s shaping the future of customer experiences. Don't believe us? Just ask Google,
• access and opportunity to gain a limitless network all over the globe
• access to many hard and soft skills pieces of training to help you improve and challenge yourself,
• access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• space to share your skills through training sessions and workshops if you wish. Sharing is caring!
• fun with the occasional team activities!
• No Dress Code!