Marketing, Media & VIP Guest Services Manager

4 Months ago • 6-9 Years • Marketing

Job Summary

Job Description

The Marketing, Media & VIP Guest Services Manager at Disney Cruise Line manages large-scale events, serves as the primary contact for marketing and fulfillment clients, and optimizes VIP services. This role involves collaboration with numerous internal teams, budget management, and mentoring. The position requires interaction with senior leadership, external business leaders, and celebrities. Responsibilities include managing complex groups and events, planning and strategizing VIP services, collaborating across Disney teams, and budget reconciliation. The ideal candidate will possess strong leadership, problem-solving, and communication skills, along with experience in event planning and VIP clientele management within the travel industry.
Must have:
  • 6+ years event planning experience with VIP clientele
  • Strong leadership and collaboration skills
  • Budget management and reconciliation
  • Excellent communication (written & verbal)
  • Problem-solving and multi-tasking abilities
Good to have:
  • 3+ years team leadership experience
  • Experience working with high-profile individuals
  • Proficiency in relevant technologies

Job Details

Job Summary:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

About Signature Experiences

Disney Signature Experiences (DSE) is a segment of Disney Experiences offering family travel and leisure experiences beyond theme parks. The Group, Events & Services Team under DSE focuses on planning, executing and coordinating premier experiences for all contracted groups, marketing & media events, special services, VIPs and weddings for Disney Cruise Line and A&E.

About Disney Cruise Line

Since launching in 1998, Disney Cruise Line (DCL) has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of five ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish — and eight more ships on the way by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.

About the Role

This role will manage and service large, complex groups and events and is the primary point of contact for DSE Marketing and Fulfillment clients. It will also lead initiatives to plan, strategize, and optimize the VIP Services product offerings and will influence and negotiate with all internal and external contacts, identify, and assess risk and make recommendations to partners

There may be a need to flex across various teams within the Groups, Events & Services department that include Groups & Events, Special Services and Weddings.

This is a high profile, high-capacity role that interacts directly with senior leadership across the company, external leaders of businesses, and high-profile celebrities.

This role requires the person to be flexible in scheduling as necessary for a 7-day a week operation including days, weekends, nights and occasional travel.

Responsibilities:

  • Manage and service large, complex groups and events and is the primary point of contact for DSE Marketing and Fulfillment clients
  • Lead initiatives to plan, strategize, and optimize the VIP Services product offerings and will influence and negotiate with all internal and external contacts, identify, and assess risk and make recommendations to partners
  • Collaboration with numerous teams across the Disney Signature Experiences and DX organization
  • Managing and reconciliation of budgets and payments will be part of the role as well as mentoring and the development of Cast

Required Experience:

  • Minimum 6 years of professional experience in group/event planning and executing experience with VIP clientele in the travel industry
  • Preferred minimum 3 years’ team leadership experience, both with direct reports and team members
  • Proven success working with levels of leadership and support teams
  • Demonstrated ability to exceed demands of various internal stakeholders

Required Skills:

  • Strong and proven leadership and collaboration skills
  • Ability to lead multiple cross-functional teams through planning process for projects and tactics
  • Problem solver, organizational skills and multi-task oriented
  • Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies used
  • Ability to manage and track budgets
  • Work in a fast-paced environment, managing multiple projects with varying priorities and deadlines
  • Effectively communicate verbally and in writing with all levels of the organization
  • Ability to maintain an elevated level of confidentiality

Schedule Requirements:

  • Flexibility in scheduling as necessary for a 7-day a week operation including days, weekends, nights and occasional travel

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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