The MSP Customer Success & Renewals Specialist at Egnyte will provide operational support for the team, managing tools like Salesforce and Gainsight, creating reports and dashboards, and maintaining documentation.  Responsibilities include monitoring renewal pipelines, preparing quotes and contracts, working with MSP teams and customers on invoicing, providing insights into customer usage and health, and maintaining accurate customer data.  The role requires collaboration with sales and other internal teams, supporting meetings and initiatives, and contributing to customer engagement campaigns.  Data analysis and reporting on renewals, churn, and upsell opportunities are also key aspects.

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