NBA Execution and Training Manager

Hello. We are Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we are improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What is more, we’re achieving it in a company that we’re in control of. In an environment that we are co-creating. And a culture that is uniquely ours. Care to join us. It isn’t a question.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

This role is within the Net revenue Management (NRM) Performance Hub, with a mission to deliver industry leading Net Revenue Growth by developing the strongest NRM tools and capability.

Next best actions (NBA) are data and analytical solution, which will equip our sales teams in understanding what actions would create the greatest sales uplift (potential) during a sales visit. We wish for our representatives to be fully data driven and enabled by technology. This solution should help support and drive a significant sales uplift (effectiveness) and field team (efficiency), delivering a strong return on investment (ROI).

The vision for the role is to be the single point of contact globally for all NBA related capability activities. The role approaches business transformation and change management through a capability lens and therefore, experiences in BU/market in salesforce effectiveness, capability, and other commercial or sales functions can be considered transferrable skills. The role offers plenty of exposure to interact with senior stakeholders and provides rich experience of market archetypes.

This role entails close working relations with Sales, NRM SFE leads, Commercial Excellence leaders and other sales colleagues in identified BU and markets. Collaborative working style and building trust are going to be key soft skills.

Assessments of current capability gaps and opportunities will be very important. The capability program should have global blueprint and aligned to the product roadmaps but also requires local ownership i.e. it should have design of a global blueprint but have execution leadership from BU or market commercial excellence team.

Key Responsibilities

• Working together with the Execution Lead, Business & Tech Product Owners build the NBA capability and adoptions program and create a standardised deployment framework:
• Design and develop a NBA capability program, in collaboration with product teams and capability and deployment leads in Performance Hub, BU/LOC NRM leads. This entails the following:
  • Capability gap identification methodology.
  • Define learning needs as per personas.
  • Evaluate existing NBA knowledge materials and generate requisition for new training requirements.
  • Change impact assessment and action planning.
• Deliver NBA capability projects, as part of NBA capability program as per agreed timelines and budgets.
• Build comms and engagement strategy for NBA capability, deployment, and adoption program – e.g. communities of practice, sharepoint, steercos.
• Collaborate with external partners and consultants to bring the best of external knowledge into Haleon NBA program.
• Operationalise the NBA capability, deployment and adoption program to prepare capability calendar for key markets, considering local capability activities.
• Provide and actively seek subject matter expertise (SME)
• Drive effective conversations with BU/markets to play the role as a capability expert, at the same time, challenge BU/markets on their legacy thinking and ways of working.

The successful candidate will demonstrate the following:

• To be effective in role, the candidate needs to have relevant functional knowledge & experience in Learning and Development (capability building), Salesforce Effectiveness (SFE) and / or related commercial skills.
• Proven commercial experiences, program management, situational awareness, critical thinking, stakeholder management and execution capabilities. 

In addition, experience of the following in a programme environment will be essential:

• Adopting a proactive, challenging mindset, with focus on exceptional execution.
• Demonstrating the ability to build trusted relationships with stakeholders and influence beyond direct area of responsibilities, navigating the organisation to ensure effective inter-team and functional workings.
• Demonstrating a commercial understanding of the programme and objectives
• Managing multiple initiatives running concurrently.
• Identifying and capturing risks, issues, and impediments in a timely manner, and ensuring that those identified are being managed proactively.
• Communicating clearly and concisely to a leadership level, with the ability to engage with regional and BU teams.
• Demonstrating an ability to understand in-market capability needs.
• Holding others to account in matrix working environment.
• Take accountability for delivering results and be bold in moving things forward.

Experience:

To be effective in role, experience of the following in a programme environment will be essential:

• Excellent program and project management experience
• Commercial/market experience
• Strong organizational skills
• Change management and business transformation
• Project leadership
• Timely delivery
• Strong attention to detail and managing complexity
• Proven relationship management, strong influencing, and communication skills with all levels of the organization including senior stakeholders.
• Effective communication
• Strong influence
• Track record in delivering business impact
• Proven results
• Impactful outcomes
• Business acumen
• Market insight
• Experience working on complex data project / initiatives

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Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

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