Non Technical Trainer
Job Summary
Job Description
The Non-Technical Trainer at Tesla is responsible for delivering learning solutions within their region, ensuring the Service region is equipped to provide the best owner experience. Key responsibilities include facilitating hands-on New Hire and Continuous Non-technical training, mentoring and supporting a network of coaches, and collaborating with Service Managers to address skill gaps. The role requires exceptional communication, facilitation, and organizational skills, a passion for electric vehicles, and the ability to travel extensively (60%). The trainer will maintain expert knowledge of customer service methods, support content development, and share best practices with peers. Proactive problem-solving and a customer-centric mindset are essential.
Must have:
- Extensive customer service expertise
- Strong facilitation and coaching skills
- Excellent communication skills
- Proactive and flexible
- Ability to travel 60%
- Tech-savvy
2 skills required
Job Details
What to ExpectWhat You’ll Bring
The Non Technical Trainer position requires someone with exceptional ability to deliver learning solutions within their region. The Tesla Technical Trainer will take responsibility for ensuring their Service region is equipped to deliver the best ownership experience the world has ever seen for every Tesla owner. Key responsibilities include facilitating hands-on New Hire and Continuous Non technical training, mentoring and supporting a network of coaches, and partnering closely with local Service Managers to train for skill gaps and elevate the performance of their teams. This individual must be creative, proactive, organized, flexible, results-oriented, and have a passion for and understanding of electric vehicles. Must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor
What You’ll Do- Facilitate New Hire and Continuous instructor-led and virtual non-technical training to ensure a problem-solving and customer-centric mindset is applied and effectively utilized across Tesla
- Maintain expert knowledge of the most current customer service methods, requirements, product knowledge, systems, methods, techniques, and best practices
- Support the Content Development team with reviewing training material, as needed
- Partner with Managers and Coaches to identify and train for skill gap development of employees
- Serve, coach and mentor a network of Service Coaches within market to enhance core capabilities and ensure continuous process improvement
- Maintain close relationships with partner teams and stakeholders such as Service Training EMEA, Field Technical Operations, Talent & Development
- Share best practices with Non Technical Training peers
- Automotive, customer service, or learning & development education or equivalent in experience and evidence of exceptional ability
- Extensive customer service expertise with coaching and training experience
- Strong facilitation, coaching, stakeholder management and interpersonal communication skills required.
- Excellent verbal and written communication skills, and demonstrated confidence and professionalism in working in a customer-facing role.
- Proactive, flexible, confident, professional, and self-directed in a fast-paced environment.
- Ability to travel at least 60% of the time, with a valid Driver’s License and a valid passport
- Tech savvy – able to expertly use a full suite of office and learning technologies
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