Operation & Support - Intern
Job Summary
Job Description
This internship as an Outbound Call Agent involves making a high volume of outbound calls daily to potential and existing customers, promoting products/services, gathering feedback, and building relationships. Responsibilities include qualifying leads, managing call lists, answering customer questions, offering personalized recommendations, actively listening to customer needs, and accurately documenting call outcomes in a CRM system. Excellent communication skills (Hindi/English), strong listening and problem-solving abilities, and goal-oriented nature are essential. Previous sales or customer service experience is preferred, but freshers can also apply. The role requires proficiency in using CRM software and MS Office.
Must have:
- Outbound calling
- Excellent communication (Hindi/English)
- CRM software proficiency
- Problem-solving skills
- Goal-oriented
Good to have:
- Sales/customer service experience
1 skill required
Job Details
Position Overview:
We are looking for enthusiastic and results-driven Outbound Call Agents to join our team. The primary responsibility of this role is to connect with potential and existing customers via outbound calls, promoting our products/services, gathering feedback, and building customer relationships. The ideal candidate will have excellent communication skills, a friendly and persuasive demeanor, and a strong focus on meeting and exceeding performance targets.
Key Responsibilities:
Outbound/Inbound Calling:
Make a high volume of outbound calls daily to prospective or current customers.
Qualify leads and maintain a robust call list for maximum customer reach
Take care of all incoming calls
Product/Service Promotion:
Clearly explain the company’s offerings, answer customer questions, and promote relevant products/services.
Offer personalized recommendations based on customer interests and requirements.
Customer Engagement:
Build rapport with customers, ensuring a positive experience and fostering long-term engagement.
Actively listen to customer needs and provide tailored solutions or guidance.
Data Management:
Accurately document call outcomes, update customer information, and track follow-up actions in the CRM system.
Maintain meticulous call records and adhere to data privacy policies
Qualifications:
Education: High school diploma or equivalent; a bachelor’s degree is a plus.
Experience: Previous experience in sales, customer service, or a call center environment is preferred. Fresher can also apply.
Skills:
Excellent verbal communication skills in Hindi/English
Strong listening and problem-solving abilities.
Goal-oriented and motivated by achieving results.
Proficiency in using CRM software and MS Office
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