Operations Manager

1 Month ago • All levels • Operations

Job Summary

Job Description

Onward Search seeks an Operations Manager for a FinTech client. This is a fully remote, 6+ month contract role overseeing strategic customer accounts for technical and cryptocurrency-focused SaaS products. Responsibilities include managing operations and support processes, addressing customer inquiries, collaborating with internal/external teams to identify retention risks and growth opportunities, gathering customer feedback, and partnering with technical support for projects. The ideal candidate possesses a strong operations background and thrives in a fast-paced, customer-focused environment within the FinTech space. This role requires managing marketing initiatives, revenue sharing, billing, and invoicing for key accounts.
Must have:
  • Oversee business operations and support processes
  • Address customer inquiries and resolve issues
  • Collaborate with internal/external teams
  • Gather and synthesize customer feedback
  • Partner with technical support teams
Perks:
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401k Program
  • Commuter Benefit
  • Learning and Education Reimbursement
  • Ongoing Training & Development

Job Details

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We are currently seeking an Operations Manager for a FinTech client. This is a fully remote, 6+ month contract opportunity where you will play a key role in overseeing a portfolio of strategic customer accounts for technical and cryptocurrency-focused SaaS products.

In this role, you’ll manage a variety of operations and support processes to ensure the smooth delivery of services to high-value customers. You’ll collaborate with both internal and external teams to address customer inquiries, identify business growth opportunities, and drive improvements in support processes. This is an exciting opportunity for someone with a strong operations background who thrives in a fast-paced, customer-focused environment.

Key Responsibilities:

  • Oversee business operations and support processes for strategic customer accounts, including marketing initiatives, revenue sharing, billing, and invoicing.
  • Address customer inquiries and resolve issues related to key accounts, ensuring a high level of satisfaction.
  • Collaborate with internal teams to identify retention risks and growth opportunities within the customer portfolio.
  • Gather and synthesize customer feedback to drive improvements in support processes and inform product development.
  • Partner with technical support teams to execute ad-hoc engineering projects and engagements.

Perks & Benefits:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401k Program
  • Commuter Benefit
  • eLearning and Education Reimbursement
  • Ongoing Training & Development

To qualify for our benefits package, you must work over 30 hours per week and the length of the assignment must be a minimum of 10 weeks.

Why You Should Apply:
If you're a driven professional with a background in operations management and a passion for customer success in the FinTech space, this opportunity is for you. Apply now to learn more about this exciting role. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

Application Deadline: 1/24/25

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is a drug-free workplace.
  • Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.

Similar Jobs

Molex - Senior Software Engineer

Molex

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Enphase Energy - Oracle Technical Developer

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Globalization Partners - Sr. Partner Marketing Manager

Globalization Partners

United States (Remote)
1 Month ago
Forescout Technologies  Inc  - Senior QA Engineer SaaS

Forescout Technologies Inc

Eindhoven, North Brabant, Netherlands (Hybrid)
1 Month ago
Oil and Gas Job Search  - Sr. Pipeline Engineer - TSI

Oil and Gas Job Search

Pune, Maharashtra, India (Hybrid)
5 Months ago
The Walt Disney Company - Senior Solutions Engineer (Ad Platforms)

The Walt Disney Company

London, England, United Kingdom (Hybrid)
2 Months ago
PhonePe - CX Associate Manager, VKYC

PhonePe

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Warner Bros Discovery - Director, Crew HQ

Warner Bros Discovery

Burbank, California, United States (On-Site)
3 Months ago
ByteDance - Technical Project Manager, Server Deployment

ByteDance

Singapore (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Impact Theory - Social Media Community Manager, Tom Bilyeu & Impact Theory

Impact Theory

West Hollywood, California, United States (On-Site)
4 Months ago
Granicus - Customer Success Consultant

Granicus

Costa Rica (Remote)
4 Months ago
Apex logic - Front-End Developer

Apex logic

United States (Remote)
3 Months ago
HiLabs - Software Test Engineer

HiLabs

Bengaluru, Karnataka, India (On-Site)
3 Months ago
PwC - IN-Senior Manager – ERP - Sales-Ms Dynamics– Advisory  - Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
4 Months ago
Trellix - Senior Software Engineer

Trellix

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Appier - Manager of Customer Success (Mid Market), Tokyo

Appier

Tokyo, Japan (On-Site)
3 Months ago
Easygo - IT System Administrator

Easygo

Melbourne, Victoria, Australia (On-Site)
2 Months ago
Avathon - Senior DevOps Engineer

Avathon

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Innoactive - Solution Engineer (remote in Germany)

Innoactive

Germany (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Mountain View, California, United States

Netflix - Analytics Engineer (L5) - Product

Netflix

United States (Remote)
1 Month ago
Dmg - Operations Manager

Dmg

Cincinnati, Ohio, United States (On-Site)
1 Month ago
PlayStation Global - Sr. Director, Data Platform Engineering & Operations

PlayStation Global

Carlsbad, California, United States (On-Site)
1 Month ago
Proof of Play - Senior Fullstack Engineer

Proof of Play

United States (Remote)
3 Months ago
Nintendo - Localization Product Specialist III - Spanish

Nintendo

Redmond, Washington, United States (Hybrid)
3 Months ago
Nintendo - Assistant Manager - Nintendo San Francisco Store

Nintendo

San Francisco, California, United States (On-Site)
6 Months ago
Final Strike Games - Senior HR Generalist

Final Strike Games

Bellevue, Washington, United States (On-Site)
1 Month ago
Maersk Careers - Process Transformation Manager - E-Commerce

Maersk Careers

Florham Park, New Jersey, United States (On-Site)
4 Months ago
Next Level Business Services - Technical Lead – Java

Next Level Business Services

Jersey City, New Jersey, United States (On-Site)
4 Months ago
Onward Search - Architectural Photo Manager

Onward Search

Birmingham, Alabama, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Zengame Technology - VIP User Operator

Zengame Technology

Shenzhen, Guangdong Province, China (On-Site)
1 Month ago
SmileGate - 리스크 매니징(RM) 사업PM

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
1 Month ago
Tesla - Delivery Advisor (m/w/d) - Wien

Tesla

Vienna, Vienna, Austria (On-Site)
1 Month ago
Paytm - Area Sales Manager- Deputy Manager -  Hyderabad

Paytm

Hyderabad, Telangana, India (On-Site)
2 Months ago
CloudHire - Operations Support Specialist

CloudHire

Medellín, Antioquia, Colombia (Remote)
4 Months ago
Tesla - Senior Environmental Health and Safety (EHS) Specialist

Tesla

Bangkok, Bangkok, Thailand (On-Site)
1 Month ago
Equivalent Jobs - OPERATIONS MANAGER

Equivalent Jobs

(Remote)
3 Months ago
Unity - Senior Infrastructure Security Manager

Unity

Austin, Texas, United States (On-Site)
4 Months ago
Playtech - Mandarin Dealer

Playtech

Magdalena Del Mar, Lima Province, Peru (On-Site)
3 Months ago
Ashland - Manager, Infrastructure Services & Operations

Ashland

(On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Irvine, California, United States (Hybrid)

San Bruno, California, United States (Remote)

Santa Monica, California, United States (On-Site)

San Francisco, California, United States (Remote)

New York, New York, United States (Remote)

Hoboken, New Jersey, United States (On-Site)

Chicago, Illinois, United States (Hybrid)

Denver, Colorado, United States (On-Site)

Orlando, Florida, United States (Hybrid)

New York, New York, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Onward Search

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug