Operations Support Specialist
Job Summary
Job Description
- Process Documentation
- Operational Support
- Administrative Assistance
- Microsoft Office Suite
- Sports & Gambling
- Cryptocurrency Knowledge
- Process Improvement
- Data Entry & Reporting
- WFH Day
- Massage Wednesdays
2 skills required
Job Details
Operations Support Specialist
We are seeking a highly organised and proactive Operations Support Specialist to support the Chief Operating Officer (COO) and work closely with the Director of Operations in streamlining operations across various departments.
This role involves a blend of administrative support, operational coordination, and process documentation. The ideal candidate will have a keen eye for detail, strong organisational skills, and the ability to collaborate effectively across teams.
Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.
Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 300+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.
Click play, on your career today!
What you will do:
Process Documentation:
- Collaborate with the Director of Operations and department heads to document all existing processes.
- Assist in creating and maintaining an organised repository of standard operating procedures (SOPs) and process maps.
- Identify gaps or inefficiencies in current processes and suggest improvements where applicable.
- Ensure that documentation is kept up-to-date and accessible to relevant team members.
Operational Support:
- Assist the COO with daily operational tasks, including scheduling meetings, preparing reports, and managing communications.
- Support the Director of Operations in the implementation of new operational systems and processes, ensuring smooth integration across departments.
- Coordinate logistics for team meetings, events, and travel arrangements.
- Assist with data entry, reporting, and maintaining accurate records in company databases.
Administrative Assistance:
- Provide administrative support to the COO, including calendar management, drafting correspondence, and organizing files.
- Handle internal communications, ensuring clear and timely dissemination of information between departments.
- Prepare and edit presentations, reports, and other documents as needed.
- Manage ad-hoc projects and tasks as assigned by the COO or Director of Operations.
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of attention to detail and problem-solving skills
Bonus points if you also have:
- Sports & Gambling knowledge advantageous
- Cryptocurrency knowledge would be advantageous
Some of the perks of working for us:
- EAP access for you and your family
- Access to over 9,000 courses across our Learning and Development Platform
- Paid volunteer day
- WFH Day
- Two full-time barista’s who will make your daily coffee, tea or fresh juice!
- Daily catered breakfast
- Massage Wednesdays - we get professionals to do this!
- Team lunches and happy hour in the office from 4pm on Fridays
- Fun office environment with pool tables, table tennis and all your favourite gaming consoles
- Help yourself drinks fridges and snack shelves
“We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant”
We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.
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About The Company
Easygo is a well-established global tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space building well-designed casino games, crypto platforms, and sportsbooks built on our "provably fair" algorithms. The products we build are used by millions of people around the world including Drake and you’ll see their logos on an EPL team, the UFC, advocated by e-gamers and in a number of other sporting places.
The last 2 years have been huge for us, we have grown from 20 to 100+ team members. Whilst the products that we build are global we have two amazing offices in the same building in the heart of the CBD with all the bells and whistles you could ever want. Including an in-house barista, pool, and table tennis tables, PS5 and Nintendo Switches, a meditation room, help yourself drinks fridge and snack wall, catered breakfast daily, weekly massages and team lunch.
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