Platform Technology Lead, YouTube BizTech

As a Platform Technology Lead, you'll manage the capabilities of our core systems that power the YouTube support experience. You will manage and maintain the overall support ecosystem through technical expertise and consultation for system configuration and administration. This includes managing all things Connect Cases-related, as well as core YouTube Help Center configurations managed in Connect Composer, social support via Sprinklr, and telephony support via CCAI. You'll be responsible for the implementation, configuration, maintenance, and technical troubleshooting of YouTube support infrastructure. You'll also utilize Anchor Tools to build and launch forms, workflows, and messaging that underpin the YouTube Support experience for creators, partners, consumers, and merchants. You'll execute business as usual (BAU) functions (e.g., issue triage and troubleshooting, monitoring and mitigation of operational issues). You'll help scale existing or create repeatable solutions (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions with minimal guidance. You'll partner with business teams to understand and resolve their support infrastructure and configuration needs resulting in a high quality support experience for YouTube users and partners. You'll also partner with vendor manager and vendor teams to identify and document scalable workflows suitable for vendorization. You'll assist in vendorization by leading training as-needed.