Product Support Coordinator
Remote - United States
The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.
The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
Anthology’s Campus Effectiveness Support team works directly with Administrators, Faculty, Staff and Students at client institutions across the globe. We support customer use of Anthology software products that facilitate student engagement and event management, surveys, course evaluations, assessment and ePortfolios, skill verification and badging, student retention, and programmatic and campus-wide data analysis, decision-making, improvement, and accountability.
The Product Support Coordinator role is responsible for providing advanced level customer support and troubleshooting to Anthology customers through email (cases), phone, and live chat for the products under their purview. They serve as a liaison and contact point between the Product, Development, Adoption, Professional Services and Support. They develop learning plans, deliver training, and provide mentoring to newer team members. They may also be responsible for other support-related tasks, as assigned.
Primary responsibilities will include:
The Candidate:
Required skills/qualifications:
Preferred skills/qualifications:
Pay range is $46,000 - $49,000/year depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
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Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com.
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