Product Support Representative II

3 Months ago • 1-2 Years • Product Management

Job Summary

Job Description

The Product Support Representative II at IGT responds to customer inquiries via phone, email, and chat, resolving concerns related to installation, operation, maintenance, application, and compatibility. This role requires strong interpersonal skills, technical product knowledge, and expertise in troubleshooting electro/mechanical equipment and software applications. Responsibilities include documenting customer information and recurring technical issues to support product quality and development. A high school diploma or equivalent is required, with an associate's degree preferred, and 1-2 years of related experience is necessary.
Must have:
  • Respond to customer inquiries
  • Resolve technical issues
  • Troubleshoot equipment/software
  • Document customer information
  • Strong interpersonal skills
  • Technical product knowledge

Job Details

Product Support Representative II

Location: 

Hyderabad, IN, 500 081

Requisition ID:  15904

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
 

Responsibilities

The Product Support Representative responds to customer product inquiries via telephone or in written internet-based email or chat sessions.

  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
  • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.

Qualifications

Education:

  • High School degree or equivalent; associates degree preferred.

Experience:

  • 1 - 2 years of related experience is required.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership


IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

 

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

 

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.

Similar Jobs

Paypal - Director, Product Marketing

Paypal

New York, New York, United States (Hybrid)
4 Months ago
Google - Advertising Solutions Architect, gTech Ads LCS

Google

(On-Site)
3 Months ago
Celestica - Lead Engineer, Software

Celestica

Chennai, Tamil Nadu, India (Hybrid)
5 Months ago
Trek - Sales Associate (Seasonal)

Trek

Burnaby, British Columbia, Canada (On-Site)
4 Months ago
Toptracer - Software Engineering Manager

Toptracer

Stockholm, Stockholm County, Sweden (Hybrid)
4 Months ago
Paytm - Product Management - Product Manager - CST Product (Telco)

Paytm

Noida, Uttar Pradesh, India (On-Site)
4 Months ago
Zuru - Scrum Master

Zuru

Modena, Emilia-Romagna, Italy (Hybrid)
4 Months ago
Aristocrat Gaming - Associate Product Manager

Aristocrat Gaming

Macao (Hybrid)
3 Months ago
Nagarro - Associate Principal Engineer, Delivery

Nagarro

Mexico (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Salesforce - Principal Architect, Platform Product Design

Salesforce

(Remote)
3 Months ago
Rackspace Technology - Migration Lead / Enterprise Architect- Migration (Azure)

Rackspace Technology

India (Remote)
3 Months ago
Tencent - Tencent Cloud Senior Solution Architect (Cloud Migration) - Indonesia

Tencent

Jakarta, Jakarta, Indonesia (On-Site)
5 Months ago
Starkflow - Inside Sales Representative

Starkflow

Gurugram, Haryana, India (On-Site)
3 Months ago
Axinous - Project Management Intern-SkillBridge

Axinous

(Remote)
3 Months ago
Humble Bundle - Temporary Director, eCommerce

Humble Bundle

New York, New York, United States (Remote)
3 Months ago
Make - Email Marketing Lead

Make

Madrid, Community Of Madrid, Spain (On-Site)
3 Months ago
Nisum - Senior Java Developer - N6616

Nisum

Bhubaneswar, Odisha, India (Hybrid)
4 Months ago
Nisum - Java Lead - A6387

Nisum

Hyderabad, Telangana, India (Hybrid)
4 Months ago
Agora - Senior Site reliability engineer

Agora

New Delhi, Delhi, India (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Hyderabad, Telangana, India

PhonePe - Windows Admin

PhonePe

Bengaluru, Karnataka, India (On-Site)
3 Months ago
ONEDIGITAL - Motion Graphic Designer

ONEDIGITAL

Gurugram, Haryana, India (On-Site)
5 Months ago
Warner Bros Discovery - Senior Software Engineer-Fullstack, Search & Personalization

Warner Bros Discovery

Hyderabad, Telangana, India (On-Site)
3 Months ago
IBM - Front End Developers

IBM

Ahmedabad, Gujarat, India (On-Site)
5 Months ago
SSK Interanational School - Art & craft

SSK Interanational School

Ernakulam, Kerala, India (On-Site)
3 Months ago
undefined - Unity 3D Developer

Ahmedabad, Gujarat, India (On-Site)
8 Months ago
Easyship - Senior Backend Engineer

Easyship

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Dattamza - Front End Tech Lead

Dattamza

Gurugram, Haryana, India (On-Site)
5 Months ago
Alp Consulting  - CAA Development

Alp Consulting

Bengaluru, Karnataka, India (On-Site)
9 Months ago
MIPS - Floating Point Datapath Microarchitect

MIPS

Pune, Maharashtra, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

The Walt Disney Company - Sr. Product Solutions Manager, Creative

The Walt Disney Company

Glendale, California, United States (On-Site)
3 Months ago
The Workshop - Technical Product Owner

The Workshop

Madrid, Community Of Madrid, Spain (Hybrid)
3 Months ago
Publicis Groupe - Product Director

Publicis Groupe

New Zealand (On-Site)
4 Months ago
Playtech - Engineering Manager

Playtech

(On-Site)
3 Months ago
Netflix - Product Operations Lead - Member Experience

Netflix

Los Gatos, California, United States (Hybrid)
3 Months ago
ByteDance - BytePlus Recommendation Product & Solution Lead

ByteDance

Singapore (On-Site)
3 Months ago
Google - Head of Scaled Solutions Engineering

Google

(On-Site)
3 Months ago
Nielsen Holdings - Solution Manager - AM-TECH-DA-03 SOL MGR

Nielsen Holdings

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Unity - Senior Product Manager

Unity

London, England, United Kingdom (On-Site)
6 Months ago
Appier - Senior Customer Success Manager, Taiwan

Appier

Taipei City, Taiwan (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Pioneering the future of interactive entertainment with cutting-edge technology.

West Greenwich, Rhode Island, United States (On-Site)

Colorado, United States (On-Site)

Michigan, United States (On-Site)

Kent, Washington, United States (On-Site)

Jalisco, Mexico (On-Site)

Lincoln, Rhode Island, United States (On-Site)

Providence, Rhode Island, United States (On-Site)

Jacksonville, Florida, United States (Hybrid)

North Carolina, United States (On-Site)

Santiago De Surco, Lima Province, Peru (On-Site)

View All Jobs

Get notified when new jobs are added by IGT

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug