The Product Support Representative II at IGT responds to customer inquiries via phone, email, and chat, resolving concerns related to installation, operation, maintenance, application, and compatibility.  This role requires strong interpersonal skills, technical product knowledge, and expertise in troubleshooting electro/mechanical equipment and software applications.  Responsibilities include documenting customer information and recurring technical issues to support product quality and development.  A high school diploma or equivalent is required, with an associate's degree preferred, and 1-2 years of related experience is necessary.

<p>Pioneering the future of interactive entertainment with cutting-edge technology.</p>

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                <span class="jobdescription"><p><span style="font-family:Arial, Helvetica, sans-serif">IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit&nbsp;www.igt.com.</span><br>
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<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></h2>
</div><div><p>The Product Support Representative responds to customer product inquiries via telephone or in written internet-based email or chat sessions.</p>
<ul style="text-align:left">
<li>Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.</li>
<li>Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.</li>
<li>Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.</li>
<li>Documents customer information and recurring technical issues to support product quality programs and product development.</li>
</ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></h2>
</div><div><p>Education:</p>
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<li>High School degree or equivalent; associates degree preferred.</li>
</ul>
<p>Experience:</p>
<ul style="text-align:left">
<li>1 - 2 years of related experience is required.</li>
</ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Keys to Success</b></h2>
</div><div><p>•&nbsp;Building collaborative relationships<br>
• Decision making<br>
• Drive results<br>
• Foster innovation<br>
• Personal energy<br>
• Self-leadership</p></div></div></div><p><br>
<span style="font-family:Arial, Helvetica, sans-serif">IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.&nbsp;&nbsp;IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.</span></p>

<p>&nbsp;</p>

<p><span style="font-family:Arial, Helvetica, sans-serif">All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.</span></p>

<p>&nbsp;</p>

<p><span style="font-family:Arial, Helvetica, sans-serif">IGT (NYSE: IGT) is the global leader in gaming.&nbsp;&nbsp;For more information, please visit www.igt.com.</span></p>
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