QA Program Manager

1 Month ago • 5 Years + • Operations • Product Management • $100,000 PA - $140,000 PA

Job Summary

Job Description

The QA Program Manager at Keywords Studios manages client partnerships, develops global QA growth strategies, and ensures operational success by leveraging Keywords QA Studios. Responsibilities include collaborating with leadership on profitability and efficiency, allocating projects based on capacity and expertise, managing client expectations, understanding the QA production lifecycle, educating project teams, designing workflows, analyzing data, overseeing project production, supporting team members, creating reports, working with finance teams, leading standardization efforts, managing team sizes, implementing KPI reporting, and addressing risks. The role requires strong customer focus, excellent team management, and experience in delivering standard work processes, building strong relationships, and working under pressure. The Program Manager also serves as a Project Manager during peak times.
Must have:
  • Strong customer focus
  • Excellent team management
  • Experience in delivering standard work processes
  • Strong relationship building
  • Project management experience (5+ years)
  • Understanding of QA processes
  • Data analysis skills
Perks:
  • Medical, Dental, and Vision Insurance
  • Vacation and Sick Leave
  • Life & Disability Coverage
  • Paid Basic and AD&D Insurance
  • 401(k) Retirement Plan

Job Details

At Keywords, we are using our passion for storytelling, games, technology and media to create a global services platform for the Video Games and the Media & Entertainment industries.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing, we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences. We stand shoulder to shoulder with our clients working as their external partner, providing access to our teams of experts where and when needed.

Keywords is trusted and relied upon by many of the world’s leading companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

People at Keywords are passionate, talented, committed and resourceful. Human talent is our most valuable resource and as a business, we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 75+ studios around the world or working together virtually.

The QA Program Manager plays a vital role in managing Keywords client partnerships by developing and implementing a global QA growth strategy. They ensure operational success by leveraging Keywords QA Studios and overseeing interconnected projects across service lines.

As the client's ambassador, the Program Manager recommends strategies, coordinates activities, and manages deadlines and budgets to enhance service quality. They collaborate with internal and external stakeholders to share insights into clients' preferences.

Reporting to the QA Management team, the Program Manager works closely with QA Directors and Production Management teams to execute plans for key accounts. They lead Project Managers, manage change and risks, resolve scope issues, and prepare reports for stakeholders while also training teams on client best practices.

Main Responsibilities:

  • Collaborate with leadership to develop strategies for profitability and operational efficiency.
  • Allocate projects based on capacity, workload, and expertise.
  • Manage client expectations and act as the primary contact for assigned accounts.
  • Understand the production life cycle in QA to facilitate processes.
  • Educate project teams on client needs and best practices, identifying new business opportunities.
  • Design workflows and onboard QA services and technology.
  • Analyze data to verify KPIs and manage project schedules.
  • Oversee project production, ensuring timelines and quality standards are met.
  • Support team members in problem-solving and provide coaching and growth paths.
  • Create and present production reports regularly.
  • Work with finance and management teams for project quotes and production forecasts.
  • Lead standardization efforts across locations and promote automation.
  • Manage team sizes based on business needs and ensure documentation is current and accessible.
  • Implement KPI reporting and oversee global invoicing for QA projects.
  • Address risks and issues, and document program activities.
  • Serve as a Project Manager during peak times or workload shifts.

Requirements

  • Strong customer-centric focus.
  • Excellent team management and organizational skills.
  • Demonstrated solid experience of delivering standard work processes as well as tactical/operational expertise.
  • Development of business processes (recommendations, procedural documents), detailed project plans and status reporting mechanisms.
  • Proven ability to build strong relationships across all levels of the business, including senior leaders.
  • Initiative and responsibility: willingness to act proactively by identifying opportunities and anticipating changes/knowing when to escalate correctly.
  • Excellent communication skills and ability to create good and strong relationships with different kinds of local and international stakeholders.
  • Proven ability to work under pressure and according to tight timelines.
  • Demonstrated problem solving and analytical skills.
  • Skills in data collection, analysis, metrics and managing performance delivery.
  • A high degree of cultural sensitivity and demonstrated ability to work effectively with multi-cultural and business teams, preferably within a large global business.
  • 5+ years of Project Management experience.
  • Understanding of a project cycle and a game development process.
  • Understanding of QA Plan building, QA Delivery Strategy, and QA Program Delivery.
  • Strong knowledge of Microsoft Office (especially Excel).
  • Knowledge of PowerBi

Benefits

  • Base pay of $100,000 - $140,000, depending on experience.
  • Benefits package including Medical, Dental and Vision
  • Vacation and sick leave - Keywords offers vacation accrued at 15 days per calendar year, 2 floaters and sick leave accrued at 56 hours per year (unless otherwise required by local laws), based on a 40 hour work week
  • Life & Disability coverage
  • Paid Basic and AD&D insurance
  • Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage
  • Voluntary FSA
  • 401(k) retirement plan

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

Note to Recruitment Agencies

Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios.

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, United States, California, Burlingame

Area of Work: QA Testing Services

Service: Globalize

Employment Type: Permanent

Working Pattern: Full Time, On-site

Similar Jobs

Evolution - Senior Payroll Specialist

Evolution

Prague, Czechia (On-Site)
10 Months ago
The Walt Disney Company - Assistant Business Systems Manager Shipboard

The Walt Disney Company

Singapore, Singapore (On-Site)
5 Months ago
Nintendo - Associate Communications Specialist

Nintendo

Redmond, Washington, United States (Hybrid)
1 Month ago
AGS - American Gaming Systems - Field Service Technician I

AGS - American Gaming Systems

Michigan, United States (On-Site)
1 Month ago
Inspired Entertainment - Remote Support Service Supervisor

Inspired Entertainment

Burton Upon Trent, England, United Kingdom (On-Site)
2 Months ago
Tesla - Parts Manager - BENELUX

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
ION - Implementation Engineer - 9951

ION

London, England, United Kingdom (On-Site)
6 Months ago
Nintendo - Manager, Retail Operations

Nintendo

San Francisco, California, United States (Hybrid)
9 Months ago
Sporty Group - Product Data Analyst

Sporty Group

(Remote)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - Creative Talent Development & Inclusion Intern

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Month ago
CAE - A320 & A330   Flight Simulator Instructor

CAE

Seoul, South Korea (On-Site)
6 Months ago
PwC - Tax NewLaw - Associate

PwC

Singapore (On-Site)
6 Months ago
CloudHire - Executive Assistant

CloudHire

Hyderabad, Telangana, India (Hybrid)
5 Months ago
Snail Games - Bilingual Executive Assistant (English/Mandarin)

Snail Games

Beverly Hills, California, United States (On-Site)
4 Months ago
PTW - Linguist/Translator - English to Filipino

PTW

Makati, Metro Manila, Philippines (Remote)
4 Months ago
PlayStation Global - Department Assistant (Contract)

PlayStation Global

Aliso Viejo, California, United States (Hybrid)
1 Month ago
Mattel  Inc  - Security Officer - 2nd Shift

Mattel Inc

East Aurora, New York, United States (On-Site)
4 Months ago
SuperPlay - User Acquisition Team Lead

SuperPlay

Tel Aviv District, Israel (On-Site)
2 Months ago
SSC Technologies - Flex - Manager - PA24FLXQ3003

SSC Technologies

London, England, United Kingdom (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in California, United States

The Walt Disney Company - Paid Search Manager

The Walt Disney Company

Celebration, Florida, United States (On-Site)
1 Month ago
AppZen - Senior DevOps Engineer

AppZen

San Jose, California, United States (Hybrid)
5 Months ago
Inworld AI - Revenue Operations Manager (Contractor)

Inworld AI

Mountain View, California, United States (Remote)
3 Months ago
Tencent - Senior Strategic Sales Executive

Tencent

Bellevue, Washington, United States (On-Site)
2 Months ago
Zuru - Senior Industrial Designer - Architecture

Zuru

Los Angeles, California, United States (On-Site)
5 Months ago
Microsoft - Research Intern - Action Models and Reinforcement Learning

Microsoft

New York, New York, United States (On-Site)
3 Months ago
ByteDance - Student Researcher (Doubao (Seed) - Foundation Model AI Platform) - 2025 Start (PhD)

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
Trek - Industrial Designer - Road Category

Trek

Waterloo, Wisconsin, United States (On-Site)
2 Months ago
The Walt Disney Company - Sr. Hulu Strategic Operations Analyst

The Walt Disney Company

Santa Monica, California, United States (On-Site)
4 Months ago
ESL FACEIT Group - EFG - People Specialist, HR Advisory & Compliance

ESL FACEIT Group - EFG

New York, New York, United States (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Trek - Store Manager

Trek

San Antonio, Texas, United States (On-Site)
1 Month ago
Axinous - Senior - Product Business Operations

Axinous

Sahibzada Ajit Singh Nagar, Punjab, India (Hybrid)
4 Months ago
MillerKnoll - Senior Customer Care Coordinator

MillerKnoll

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Sporty Group - BR Customer Success Associate - English and Portuguese

Sporty Group

São Paulo, State Of São Paulo, Brazil (Remote)
7 Months ago
Extreme Network - Technical Support Engineer- On Site Sacramento

Extreme Network

California, United States (On-Site)
6 Months ago
Evolution - Studio Support Technician

Evolution

Kaunas, Kaunas County, Lithuania (On-Site)
1 Month ago
PwC - Senior Associate Mededingings- en Staatssteunrecht

PwC

Amsterdam, North Holland, Netherlands (On-Site)
6 Months ago
Magic Leap - Factory Test Engineering Services Partner

Magic Leap

Plantation, Florida, United States (On-Site)
4 Months ago
Hawk Eye Innovations - Hardware Quality Assurance Lead, Baseball Tech

Hawk Eye Innovations

Atlanta, Georgia, United States (On-Site)
1 Month ago
ION - Equity Technical Account Manager - 8523

ION

Tokyo, Japan (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.

Los Angeles, California, United States (On-Site)

Pasig, Metro Manila, Philippines (Hybrid)

Mandaluyong, Metro Manila, Philippines (Hybrid)

Mandaluyong, Metro Manila, Philippines (Hybrid)

Pasig, Metro Manila, Philippines (Hybrid)

Silesian Voivodeship, Poland (On-Site)

View All Jobs

Get notified when new jobs are added by Keywords Studios

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug