Renewal Representative Intern
Job Summary
Job Description
This internship focuses on supporting the Sales Renewals team in driving renewal rates across North America. Responsibilities include assisting customers, sales teams, and partners with license renewals via phone and email, generating asset reports, troubleshooting, and knowledge sharing. The intern will manage inbound inquiries, utilize CRM and renewal tracking systems, prepare renewal quotes, follow up with customers, and identify prospective customers. Strong communication, time management, and problem-solving skills are essential.
Must have:
- Support license renewals
- Manage customer inquiries
- Generate asset reports
- Utilize CRM systems
- Strong communication skills
Perks:
- High-quality health benefits (after 90 days)
- Retirement plan with employer match
- Paid Time Off
2 skills required
Job Details
Req ID: 25-446
Barracuda's 2025 Summer Internship is reserved for students currently enrolled in an accredited college or university and does not require work authorization, now or in the future. This role is onsite based out of Barracuda's Alpharetta, GA office, required days Monday, Wednesday, & Friday.
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda
We are seeking a driven, eager to learn Sales Renewals Rep Intern to join our Sales team. The US renewals team is responsible for driving renewal rates across North America. On our team, you will execute strategies to increase customer loyalty, improve renewal retention rates, and drive innovative ways to cross-sell and up-sell our products.
What you'll be working on
- Supports in helping customers, sales team, partners & distributors directly by phone & email on license renewals for both current and expired contracts
- Supports customers, sales, partners & distributors with well-defined aspects of renewal Sales cycle, including generation of asset reports via the renewal tracking System, troubleshooting, and general renewal expertise knowledge share
- Manages inbound renewal email and inquiries and completes requests within allotted SLAs
- Utilizes customer relationship management and renewal tracking system, and ticketing system to manage and optimize sales of renewal opportunities
- Prepares and send renewal quotes and follows up with customers to ensure receipt and interpretation
- Identifies prospective customers through well-defined processes such as cold calling and lead qualification
- Follows up on pre-qualified leads to ensure they are processed timely and lead to pipeline creation
- Documents all activities and customer interactions in defined systems/tools
What you bring to the role
- Learning Agility
- Interpersonal Skills
- Customer Service Focus
- Strong communication skills, both written and verbal.
- Self-starter with strong time management and prioritization skills.
- High energy and a positive attitude.
Benefits
- High-quality health benefits after 90 days
- Retirement Plan with employer match
- Paid Time Off benefits
#LI-Hybrid
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