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Resort Call Center Representative - Full Time

The Walt Disney Company

Hong Kong (On-site)

Resort Call Center Representative - Full Time

3 Weeks ago • All levels • Administrative

About the job

3 skills required for this role

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Job Description

The Resort Call Center Representative at Hong Kong Disney Resort handles a high volume of calls, providing excellent guest service and creating magical experiences. Responsibilities include assisting guests with various inquiries, operating call center systems, and ensuring prompt and accurate service. The role requires fluency in Cantonese, English, and Putonghua, a professional demeanor, and the ability to work effectively in a fast-paced environment. Full-time availability is essential, including shifts on weekends and holidays.

Must have:

Fluent in Cantonese, English, Putonghua
Excellent guest service skills
Call center system proficiency
Fast-paced environment adaptability
Full-time availability

Good to have:

Hotel/customer service experience
Tertiary education in hospitality
Microsoft Office skills
Chinese word processing skills

Job Summary:

At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role.

Responsibilities:

Handle high volume of phone calls, which may be called for different purposes, from our Guest
Provide one-stop excellent Guest services promptly
Operate Resort Call Center systems and applications in an accurate and efficient manner

Basic Qualifications:

Ability to speak fluent Cantonese, English, and Putonghua (Non Chinese speaking candidates are welcome!)
Ability to reflect a professional image while maintaining Guest privacy
Ability to perform in a fast-paced and sometimes stressful working environment
Good team player, self-initiative and strong sense of responsibility
Full-Time availability is required. This role is Full-Time and requires full availability for any shift, including overnight shifts

Preferred Qualifications:

Preferably with previous work experience in Hotel, customer services, or tourism industry
Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses
Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

＃LI-DNI

Additional Information:

SCHEDULE AVAILABILITY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
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Keyword: hotelexp,hkdlaug,bazaarjob

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About The Company

The Walt Disney Company

1111 Active Jobs

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!