Senior Customer Service Agent - CapCut

About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About CapCut CapCut team's mission is to inspire video creation by providing users with a wide range of video editing functions and easy-to-use video templates. We aim to build the best and most localized editing experience, to help users catch up with the trend and express themselves. About the team The CapCut and Jianying-Security and Compliance department is responsible for the safety and privacy of all global products, including but not limited to privacy security, youth safety, end-to-end security and ecology of AIGC, content safety, risk control security, departmental compliance processes, crisis response, regional legal compliance, information security, social responsibility, and more. The team closely collaborates with various central departments of the company to ensure the smooth development of products. The team primarily consists of Product and Operations who are based across Beijing, Shenzhen, and San Jose. The business covers both mature and early-stage products, with a presence in both China and global markets. The work environment offers high flexibility and abundant opportunities for growth. Whether in Product or Operations, we hope you possess proficient working skills internationally, strong self-motivation, learning ability, and long-term optimism and resilience. Responsibilities - Resolve customer problems and complaints, finding suitable solutions to improve customer satisfaction - Work on CapCut's Global Privacy service handling privacy-related queries from our users, effectively identifying and resolving problems and issues related to user escalated privacy concerns - Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations - Work cross-functionally across the organization to solve problems

Minimum Qualifications - 2+ years of experience with customer service, customer support experience in a fast-paced and specialized environment with a keen eye for detail - Possesses strong learning ability, cross-department communication and collaboration skills - Familiar with office software such as Excel, Word, etc. With data processing experience and other data analysis capabilities are required - Good communication and listening skills, able to abstract problems and find solutions proactively. - BA/BS degree or equivalent practical experience - Professional fluency in English (written and verbal) Preferred Qualifications - Understanding of data protection laws, posses an ability to judge risk and impact from a privacy and data protection perspective ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.