Senior Customer Success Manager - Public Sector

2 Months ago • 5 Years + • Business Development • $140,000 PA - $165,000 PA

Job Summary

Job Description

As a Senior Customer Success Manager in the Public Sector at Zscaler, you'll be a customer advocate, championing their needs and ensuring successful deployments. You'll collaborate with cross-functional teams, conduct regular business reviews, and serve as a trusted advisor. This role involves identifying expansion opportunities, working closely with sales, and utilizing data to provide expert support. Responsibilities include owning a portfolio of customers, driving efficient deployments, and ensuring the achievement of business objectives. The role is fully remote in the East region.
Must have:
  • 5+ years customer-facing experience
  • 2+ years experience in cloud, security, or networking
  • Own customer book and advocate for their needs
  • Ensure efficient customer deployments
  • Conduct business reviews and act as a trusted advisor
Good to have:
  • Background in internet and security technologies (SWG, Sandboxing, Firewalls, etc.)
  • Experience with network transformation technologies (MPLS, SD-WAN, etc.)
Perks:
  • Various health plans
  • Time off plans
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Job Details

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying solutions. We use valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and growth.

We're looking for a Senior Customer Success Manager to join our Customer Success team for Public Sector, reporting to the Director, Customer Success Management for Public Sector. This role is located anywhere in the East region, and can be fully remote.

In this role:

  • You will own a book of customers, be the advocate for, and champion their needs
  • You will work with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently
  • You will run monthly and quarterly business reviews and serve as a trusted advisor and ensure business objectives are realized.
  • You will work closely with Sales to identify opportunities for expansion

Minimum Qualifications:

  • 5+ years experience in a customer-facing role, (e.g. solutions, customer success, technical account management, or solutions engineering).
  • 2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions).

Preferred Qualifications:

  • A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, VPNs, CASB, etc.
  • A background in network transformation technologies such as MPLS, SD-WAN, or WAN Optimization.

#LI-Remote

#LI-AA5

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range
$140,000$165,000 USD

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Similar Jobs

Hawk Eye Innovations - Front-End Test Automation Engineer

Hawk Eye Innovations

Basingstoke, England, United Kingdom (Hybrid)
1 Month ago
Aristocrat Gaming - Senior Engineer II (Manual Testing)

Aristocrat Gaming

Noida, Uttar Pradesh, India (Hybrid)
1 Month ago
Brillio - Senior Software Development Lead - R01536938

Brillio

Gurugram, Haryana, India (Hybrid)
5 Months ago
Bounteous - Senior Backend Developer - Dot Net - C# - BOT

Bounteous

India (Remote)
5 Months ago
Salesforce - Software Engineer Backend - Slack

Salesforce

Chicago, Illinois, United States (Remote)
1 Month ago
Onward Search - Business Development Specialist (Real Estate)

Onward Search

Richmond, Virginia, United States (On-Site)
4 Months ago
NVIDIA - Senior Consumer Sales Manager

NVIDIA

Tokyo, Japan (On-Site)
2 Months ago
Razer - Senior Growth Manager

Razer

Singapore (On-Site)
6 Months ago
Trek - Sales Associate

Trek

England, United Kingdom (On-Site)
2 Months ago
Overwolf - Brand Partnerships Director Central

Overwolf

(Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Scientific Games  - Software Engineer

Scientific Games

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Aristocrat Gaming - Senior Sound Designer 1

Aristocrat Gaming

Gurugram, Haryana, India (Hybrid)
1 Month ago
The Walt Disney Company - Senior Digital Product Manager

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Month ago
ByteDance - Senior Software Engineer (Client Side)

ByteDance

Singapore (On-Site)
2 Months ago
Rush Street Interactive - Staff Engineer

Rush Street Interactive

Toronto, Ontario, Canada (On-Site)
2 Months ago
UNIVRSE - Lead Developer (Unity)

UNIVRSE

Barcelona, Catalonia, Spain (On-Site)
4 Months ago
GoMotive - Senior Product Manager, Enterprise Spend

GoMotive

United States (Remote)
1 Month ago
Scanline VFX - Project Manager

Scanline VFX

Los Angeles, California, United States (Hybrid)
1 Month ago
Animoca Brands - Game Developer

Animoca Brands

Philippines (Remote)
6 Months ago
Salesforce - Technical Architect - MuleSoft

Salesforce

Tokyo, Japan (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in United States

The Walt Disney Company - Water Sciences Project Specialist

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
1 Month ago
Microsoft - Research Intern - Azure Data

Microsoft

Redmond, Washington, United States (On-Site)
2 Months ago
The Walt Disney Company - Manager, International Disney+ Subscriber Planning

The Walt Disney Company

Santa Monica, California, United States (On-Site)
3 Months ago
Flow - Senior/Staff Backend Software Engineer

Flow

New York, New York, United States (Hybrid)
5 Months ago
DraftKings - CRM Manager, Sportsbook Lifecycle

DraftKings

Boston, Massachusetts, United States (Remote)
1 Month ago
ByteDance - High-Performance Computing Research Scientist (Inference Optimization)

ByteDance

Seattle, Washington, United States (On-Site)
1 Month ago
Scopely - Principal Environment Artist - Unannounced AAA Action RPG

Scopely

United States (Remote)
5 Months ago
Info Stretch - Senior Analyst

Info Stretch

United States (On-Site)
2 Months ago
ION - Senior Linux Systems Administrator - Trumbull, CT

ION

Trumbull, Connecticut, United States (Hybrid)
5 Months ago
The Walt Disney Company - Lead Software Engineer (Front End/JavaScript)

The Walt Disney Company

New York, New York, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

Logitech - Public Sector Account Manager

Logitech

Minnesota, United States (Remote)
2 Months ago
King - Senior Sales Manager - Omnicom - 12 months FTC

King

London, England, United Kingdom (On-Site)
3 Months ago
USE Insider - Customer Success Manager - Germany

USE Insider

Berlin, Berlin, Germany (Hybrid)
5 Months ago
PlayStation Global - Senior Commercial Growth & Development Manager

PlayStation Global

London, England, United Kingdom (Hybrid)
1 Month ago
Enphase Energy - Regional Sales Manager, Philippines

Enphase Energy

Philippines (Remote)
2 Months ago
Paytm - City Head - Hyderabad - QR sales

Paytm

Hyderabad, Telangana, India (On-Site)
5 Months ago
Yodo1 - China Publishing BD Manager

Yodo1

(Remote)
7 Months ago
Salesforce - Sr. Account Executive - Norway

Salesforce

Oslo, Oslo, Norway (On-Site)
6 Months ago
Take-Two Interactive - Sales Strategy Coordinator

Take-Two Interactive

New York, New York, United States (Hybrid)
2 Months ago
The Walt Disney Company - Energy Marketer

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Axonius gives customers the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and informing business-level strategy. With solutions for both cyber asset attack surface management (CAASM) and SaaS management, Axonius is deployed in minutes and integrates with hundreds of data sources to provide a comprehensive asset inventory, uncover gaps, and automatically validate and enforce policies. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers millions of assets, including devices and cloud assets, user accounts, and SaaS applications, for customers around the world. For more, visit Axonius.com.

Virginia, United States (Remote)

Perth, Western Australia, Australia (Remote)

Wellington, Wellington, New Zealand (Remote)

Sahibzada Ajit Singh Nagar, Punjab, India (On-Site)

Hyderabad, Telangana, India (Remote)

Hyderabad, Telangana, India (Remote)

North Carolina, United States (Remote)

Tamil Nadu, India (Remote)

View All Jobs

Get notified when new jobs are added by Axinous

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug