Senior Director Professional Services

3 Months ago • 12 Years +

Job Summary

Job Description

The Senior Director of Professional Services at Veeam will manage the delivery of professional services through a partner-aligned model. Responsibilities include implementing service strategies, ensuring customer onboarding, and providing guidance to enhance customer value and retention. This role involves managing delivery frameworks, client and partner engagement, operational excellence, and team development, with a focus on driving revenue and customer satisfaction. The Senior Director will lead hiring efforts and foster a culture of innovation.

Must have:

12+ years of experience in professional services within software companies.
Strong understanding of enterprise software architectures.
Proven ability to thrive in a fast-paced environment.
Demonstrated success in managing revenue targets.
Strong leadership skills and team management.
Excellent communication skills for customer relationships.
Bachelor's degree in related field; MBA preferred.
Willingness to travel as required (at least 40%).

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Job Details

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

The Senior Director of Professional Services at Veeam is responsible for managing the delivery of professional services to customers through our partner-aligned model. This role leads the Professional Services and Technical Account Management (TAM) teams to ensure effective customer onboarding, successful implementations with partners, and strategic guidance that enhances customer value and retention. The Senior Director will implement service strategies, maintain operational standards, and optimize tools and methodologies to support scale and growth in the APJ region.

Responsibilities

Delivery Frameworks & Methodologies

Implement standardized delivery frameworks for global consistency and scalability.
Innovate with tools, automation, and AI to optimize service delivery and performance.
Align practices with business goals to drive revenue, profitability, and customer satisfaction.

Client and Partner Engagement

Build long-term client relationships by aligning services with their needs.
Develop strategic partnerships for integrated service delivery.
Enhance client satisfaction through feedback and proactive improvements.

Operational & Financial Excellence

Manage Professional Services P&L for timely, high-quality delivery and cost efficiency.
Optimize resource planning, project management, and performance tracking tools.
Collaborate with Sales and Pre-Sales to support sales and identify growth opportunities.

Hiring & Team Development

Lead hiring to build high-performing Professional Services teams.
Develop enablement programs for consistent and effective team delivery.
Foster a culture of accountability, innovation, and continuous improvement.

Qualifications

12+ years of experience in professional services roles within software companies, particularly SaaS, with 5+ years in a leadership position.
Strong understanding of enterprise software architectures, including cloud technologies and modern application development
Proven ability to lead and thrive in a fast-paced, dynamic, and growth-oriented environment.
Demonstrated success in managing revenue targets and driving services sales efforts.
Strong leadership skills, with a history of developing and guiding high-performing teams.
Excellent communication skills, with the ability to manage customer relationships and expectations effectively.
Bachelor's degree in computer science, Engineering, Business, or a related field; MBA preferred.
Willingness to travel as required at least 40% for customer engagements and business needs.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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