Outscal Logooutscal logo

Senior Lifecycle Management Specialist

1 Day ago • 3 Years + • Campaign Management

Job Summary

Job Description

The Senior Lifecycle Management Specialist will establish a cross-vertical lifecycle management and communication playbook for Super.com. Responsibilities include overseeing customer lifecycle management, contributing to increased conversions and net revenue, and developing best practices for membership retention. This role involves strategy, stakeholder management (remote and in-person), account and relationship management, and project management. Key tasks include strategizing, developing, and executing email, SMS, and push marketing campaigns using Customer.io; advanced segmentation to boost revenue and sign-ups; creating and testing templates/segments; analyzing and reporting on campaign metrics; and collaborating with cross-functional teams.
Must have:
  • 3+ years experience managing SMS, Push, Email campaigns
  • Customer.io or similar platform experience
  • Data analysis skills
  • Communication copywriting & content creation
  • Advanced Segmentation & campaign execution
Perks:
  • Remote-first work environment
  • Unlimited PTO
  • Recharge days
  • Travel discounts
  • Weekly UberEats credit
  • Annual company offsites
  • Generous parental leave
  • Flexible return-to-work plan
  • Competitive salary & equity
  • Great benefits
  • Wellness & development budgets

Job Details

About Super.com 
At Super.com, we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team.

For our employees, Super.com is more than just a workplace—it’s an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth.

We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com, we’re here to make every day Super.

About the role
The mission for the Sr. Lifecycle Management Specialist is to establish a cross vertical lifecycle management and communication playbook for Super.com. They will oversee customer lifecycle management, contribute to growing conversions and net revenue, and formulate best practices to increase membership retention. This role will encompass strategy, remote and in-person stakeholder management, account and relationship management, and project management.

What you'll be working on

    • Strategise, develop and execute comprehensive E-mail, SMS, and Push Marketing campaigns and automations utilising Customer.io as the platform of choice across all of Super.com’s products
    • Advanced Segmentation and identifying opportunities to increase transactional volume and resultant revenue and sign ups
    • Create and test new templates / segments
    • Plan, research, and set up customer communication flows
    • Analyse and report on lifecycle campaign metrics including, but not limited to: deliverability rates, open rates, CTR, and overall revenue and signups to drive insights and action on them
    • Collaborate efficiently with stakeholders across different teams to be able to manage requirements and priorities

Who we're looking for:

    • 3+ years hands-on experience managing the setup of SMS, Push notification, and email campaigns
    • Experience with Customer.io or a similar platform
    • Experience with basic graphic design software
    • Data analysis skills
    • Familiarity with communication related copywriting and content creation
We’ve got you covered
- We are remote first: You have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own terms 
- Other perks include: unlimited PTO, recharge days, travel discounts on SuperTravel, Weekly UberEats credit, annual company offsites 
- We welcome new family additions with generous parental leave and a flexible return-to-work plan
- Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgets
- This is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits

We Believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.

Similar Jobs

PAPAYA - Game Economy Manager

PAPAYA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
18 Hours ago
ByteDance - Insider Threat Program Manager Lead, Information Security

ByteDance

Singapore (On-Site)
1 Month ago
PlayStation Global - Product Manager, Data Foundations

PlayStation Global

San Francisco, California, United States (On-Site)
1 Month ago
Scientific Games  - Field Service Technician I

Scientific Games

Gardiner, Maine, United States (On-Site)
1 Month ago
Netflix - Title Marketing Manager, Mexico

Netflix

Mexico City, Mexico City, Mexico (On-Site)
2 Months ago
Ubisoft - Media Assistant Intern

Ubisoft

Paris, Île-de-France, France (On-Site)
3 Weeks ago
Onward Search - Creative Operations Manager

Onward Search

Bentonville, Arkansas, United States (On-Site)
1 Day ago
Joyteractive - Senior User Acquisition Manager

Joyteractive

Poland (Remote)
6 Days ago
The Walt Disney Company - Intern, APAC Integrated Marketing, Studios & Disney+

The Walt Disney Company

Singapore, Singapore (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Coursera - Strategic Partner Account Director

Coursera

United States (Remote)
1 Day ago
Overwolf - Media Planning Lead

Overwolf

(Remote)
1 Day ago
Metacore - Business Intelligence Developer

Metacore

Berlin, Berlin, Germany (Hybrid)
1 Week ago
Huuuge Games - Lead Data Scientist

Huuuge Games

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Day ago
Codeway - Marketing Manager (Web)

Codeway

İstanbul, Türkiye (On-Site)
2 Days ago
Crunchyroll - Customer Experience Operations Analyst

Crunchyroll

Culver City, California, United States (On-Site)
2 Months ago
Warner Bros Games - Director, Market Intelligence

Warner Bros Games

Burbank, California, United States (Hybrid)
1 Month ago
PwC - ETIC, HR Operations - Associate

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Canada

Scanline VFX - Lead Software Engineer (Maya)

Scanline VFX

Vancouver, British Columbia, Canada (Hybrid)
4 Months ago
Amber - Localization Quality Assurance with Finnish

Amber

Montreal, Quebec, Canada (On-Site)
9 Months ago
Snowed In Studios - Lead Software Developer

Snowed In Studios

Ontario, Canada (Remote)
1 Week ago
Rockstar Games - AI/Gameplay Programmer (Mid/Senior Level)

Rockstar Games

Oakville, Ontario, Canada (On-Site)
1 Month ago
Bally's Interactive - Payments and Fraud Team Lead

Bally's Interactive

Toronto, Ontario, Canada (On-Site)
2 Days ago
Epic Games - Senior QA Programmer

Epic Games

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
NVIDIA - Executive Administrator

NVIDIA

Canada (On-Site)
20 Hours ago
TRACK VFX - Matchmove Supervisor

TRACK VFX

Vancouver, British Columbia, Canada (On-Site)
6 Days ago

Get notifed when new similar jobs are uploaded

Campaign Management Jobs

Onward Search - Creative Operations Manager

Onward Search

Bentonville, Arkansas, United States (On-Site)
1 Day ago
Axiom Zen - Campaign Producer, NBA & NFL Web3 Products

Axiom Zen

(Remote)
6 Days ago
Ubisoft - Media Assistant - Internship

Ubisoft

Paris, Île-de-France, France (On-Site)
1 Month ago
HoYoverse - Senior Brand Marketing Manager

HoYoverse

Québec City, Quebec, Canada (Remote)
20 Hours ago
Warner Bros Games - Digital Operations Specialist

Warner Bros Games

London, England, United Kingdom (Hybrid)
1 Month ago
Anzuio - Senior Account Executive

Anzuio

New York, New York, United States (Hybrid)
1 Week ago
Ubisoft - Media Assistant Intern

Ubisoft

Paris, Île-de-France, France (On-Site)
1 Day ago
ByteDance - Beauty Category Campaign Manager (Philippines, E-commerce)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
1 Month ago
Onward Search - Paid Media Campaign Manager

Onward Search

Hoboken, New Jersey, United States (Hybrid)
2 Months ago
Crunchyroll - Senior Director, Global Theatrical Marketing

Crunchyroll

Culver City, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded